CRC
Consumer Research and Communications (CRC)
CMS IDIQ Expired - Obligated to date
- $50.8M
- Task orders
- 22
- Contractors
- 7
- Ceiling
- $98 million
Vehicle overview
The Consumer Research and Communications (CRC) vehicle is a multiple-award IDIQ managed by the Centers for Medicare & Medicaid Services (CMS). It provides qualitative, quantitative, and mixed-method consumer research to support agency outreach and communication regarding coverage, choice, and quality. The contract has a $98 million ceiling and includes four awardees. It is used to inform the development of Medicare decision support resources and the implementation of CMS communication efforts.
Work includes usability testing of wireframes and prototypes for HealthCare.gov, survey analyses, and creative testing for outreach materials. Specific functional areas focus on beneficiary use of quality information in decision-making and the enhancement of patient experience and patient-reported outcomes surveys.
Vehicle details
- Ordering period
-
September 15, 2022 to September 14, 2029
- Ceiling
-
$98 million
CRC contract holders
| Contractor | Obligated | Task orders |
|---|---|---|
| L&M POLICY RESEARCH, LLC | $21.0M | 5 |
| ALAN S. NEWMAN ASSOCIATES, INC. | $17.8M | 8 |
| COMMUNICATEHEALTH INC | $4.9M | 2 |
| MARKETING FOR CHANGE CO. | $4.7M | 2 |
| INSIGHT POLICY RESEARCH, INC. | $1.3M | 2 |
| AEFFECT INC | $1.1M | 2 |
| QNA CHICAGO, INC. | $2.9K | 1 |
NAICS coverage
Frequently asked questions
- What is CRC?
- The Consumer Research and Communications (CRC) vehicle is a multiple-award IDIQ managed by the Centers for Medicare & Medicaid Services (CMS). It provides qualitative, quantitative, and mixed-method consumer research to support agency outreach and communication regarding coverage, choice, and quality. The contract has a $98 million ceiling and includes four awardees. It is used to inform the development of Medicare decision support resources and the implementation of CMS communication efforts.
- Which agency manages CRC?
- Consumer Research and Communications (CRC) is a IDIQ managed by Centers for Medicare & Medicaid Services.
- What can agencies acquire through CRC?
- Work includes usability testing of wireframes and prototypes for HealthCare.gov, survey analyses, and creative testing for outreach materials. Specific functional areas focus on beneficiary use of quality information in decision-making and the enhancement of patient experience and patient-reported outcomes surveys.
- How much has been obligated through CRC?
- $50.8M has been obligated across 22 task orders.
- How many contractors hold CRC?
- 7 contractors hold a position on CRC.
- What is the contract ceiling of CRC?
- CRC has a program ceiling of $98 million.
- Is CRC active?
- No, CRC is not currently active — its status is expired (ordering period: September 15, 2022 to September 14, 2029).
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