NextGen BPO
NextGen Business Process Operations
ED IDIQ Expired - Obligated to date
- $457.8M
- Task orders
- 18
- Contractors
- 5
- Ceiling
- $1.7 billion
Vehicle overview
The NextGen Business Process Operations (BPO) is a contract vehicle managed by the Department of Education's Office of Federal Student Aid (FSA). As the personnel component of the Next Gen FSA initiative, it provides standardized support to customers and partners across all FSA programs through consolidated contact centers and manual processing. The vehicle integrates activities previously fragmented across nine contact centers, nine pre-default loan servicers, and 13 private collection agencies.
Operational tasks include reviewing verification documents, processing handwritten applications, and determining program eligibility. The vehicle employs a centralized command center and 41 service-level agreements to monitor performance targets.
Vehicle details
- Ordering period
-
June 23, 2020 through June 22, 2026
- Ceiling
-
$1.7 billion
NextGen BPO contract holders
| Contractor | Obligated | Task orders |
|---|---|---|
| F.H. CANN & ASSOCIATES, INC. | $157.3M | 4 |
| EDFINANCIAL SERVICES LLC | $145.6M | 4 |
| MAXIMUS FEDERAL SERVICES, INC. | $77.3M | 5 |
| MISSOURI HIGHER EDUCATION LOAN AUTHORITY | $76.0M | 4 |
| TEXAS GUARANTEED STUDENT LOAN CORPORATION | $1.5M | 1 |
NAICS coverage
Frequently asked questions
- What is NextGen BPO?
- The NextGen Business Process Operations (BPO) is a contract vehicle managed by the Department of Education's Office of Federal Student Aid (FSA). As the personnel component of the Next Gen FSA initiative, it provides standardized support to customers and partners across all FSA programs through consolidated contact centers and manual processing. The vehicle integrates activities previously fragmented across nine contact centers, nine pre-default loan servicers, and 13 private collection agencies.
- Which agency manages NextGen BPO?
- NextGen Business Process Operations is a IDIQ managed by Department of Education – Office of Federal Student Aid.
- What can agencies acquire through NextGen BPO?
- Operational tasks include reviewing verification documents, processing handwritten applications, and determining program eligibility. The vehicle employs a centralized command center and 41 service-level agreements to monitor performance targets.
- How much has been obligated through NextGen BPO?
- $457.8M has been obligated across 18 task orders.
- How many contractors hold NextGen BPO?
- 5 contractors hold a position on NextGen BPO.
- What is the contract ceiling of NextGen BPO?
- NextGen BPO has a program ceiling of $1.7 billion.
- Is NextGen BPO active?
- No, NextGen BPO is not currently active — its status is expired (ordering period: June 23, 2020 through June 22, 2026).
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