VICCS
Veterans Intake, Conversion and Communication Services (VICCS)
VA IDIQ Expired - Obligated to date
- $1.7B
- Task orders
- 30
- Contractors
- 6
- Ceiling
- $900 million
Vehicle overview
The Veterans Intake, Conversion and Communication Services (VICCS) is a multiple-award IDIQ managed by the Department of Veterans Affairs for the Veterans Benefits Administration. It serves as the primary vehicle for managing veteran communication intake and outbound document processing. The vehicle has a $900 million ceiling, was awarded to six contractors, and had a performance period through March 8, 2025.
Specific functional areas include document retrieval, batch communication receipt, and the preparation and packaging of outbound communications to veterans.
Vehicle details
- Ceiling
-
$900 million
Where agencies spend through VICCS
See which agencies and types of work reported the most positive obligations through VICCS in the last 12 months.
-
Department of Veterans Affairs
- Last 12mo obligations
- $444.8M
- Last 12mo awards
- 6
Coverage period Jul 28, 2025–Jul 27, 2026
VICCS contract holders
| Contractor | Obligated | Task orders |
|---|---|---|
| INTERNATIONAL BUSINESS MACHINES CORPORATION | $713.9M | 8 |
| GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. | $674.9M | 12 |
| GOVCIO, LLC | $271.3M | 4 |
| DELOITTE CONSULTING LLP | $30.9M | 4 |
| ACCENTURE FEDERAL SERVICES LLC | $30.0K | 1 |
| LEIDOS, INC. | $30.0K | 1 |
NAICS coverage
Frequently asked questions
- What is VICCS?
- The Veterans Intake, Conversion and Communication Services (VICCS) is a multiple-award IDIQ managed by the Department of Veterans Affairs for the Veterans Benefits Administration. It serves as the primary vehicle for managing veteran communication intake and outbound document processing. The vehicle has a $900 million ceiling, was awarded to six contractors, and had a performance period through March 8, 2025.
- Which agency manages VICCS?
- Veterans Intake, Conversion and Communication Services (VICCS) is a IDIQ managed by Department of Veterans Affairs.
- What can agencies acquire through VICCS?
- Specific functional areas include document retrieval, batch communication receipt, and the preparation and packaging of outbound communications to veterans.
- How much has been obligated through VICCS?
- $1.7B has been obligated across 30 task orders.
- Which agencies use VICCS?
- In the 12 months ending July 27, 2026, agencies with reported awards through VICCS included the Department of Veterans Affairs. The Department of Veterans Affairs reported $444.8M in positive obligations for Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (NAICS 518210). Figures use reported USAspending award data.
- How many contractors hold VICCS?
- 6 contractors hold a position on VICCS.
- What is the contract ceiling of VICCS?
- VICCS has a program ceiling of $900 million.
- Is VICCS active?
- No, VICCS is not currently active — its status is expired.
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