Federal Capture Intelligence

Top State telephone answering services contractors (NAICS 561421)

Contract actions: October 1, 2021 – September 10, 2026 Updated September 11, 2026 Department of State agency guide NAICS 561421 · Telephone Answering Services
Latest 12 months
$174.8M
Net obligations · Up $25.0M vs. $149.8M preceding
Prime contractors
10
With positive obligations in the latest 12 months

Research the State federal contracting market for telephone answering services under NAICS 561421. Compare top federal contractors and market share, reported contract obligations and spending trends, funding-office attribution, recent award activity, and contract types, competition, and procurement methods.

Contract obligation trends for Telephone Answering Services at the Department of State

Federal records show $637.9M in net obligations across 247 awards in Telephone Answering Services at the Department of State from Oct 1, 2021 through Sep 10, 2026. This market accounts for 1.2% of $53.1B in agency-wide net prime contract obligations over the period shown. Latest 12-month net obligations increased 16.7% from $149.8M to $174.8M. 1 prime contractor accounted for at least 80% of positive obligations in that latest period.

Fiscal-year activity

FY26 is year-to-date through Sep 10, 2026; earlier years show complete fiscal-year totals.

FY26 year-to-date: $2.9M versus $74.6M through the same date in FY25 (−96.1%).
Net obligations · complete fiscal yearNet obligations · FY26 YTDContract actions
View fiscal-year data table
Fiscal yearNet obligationsContract actionsCoverage
FY2022$61.8M103Complete
FY2023$113.9M130Complete
FY2024$212.7M132Complete
FY2025$246.5M142Complete
FY2026$2.9M115YTD through Sep 10, 2026

Market at a glance

All reported prime contract awards
All-period net obligations
$637.9M
247 awards · 36 prime contractors
Latest 12-month movement
+16.7%
$174.8M vs. $149.8M
Leading eight prime share
100.0%
Share held by the eight leading prime contractors in the latest 12 months
View agency share, denominators, and set-aside reporting
Agency context
1.2% of $53.1B in agency-wide net obligations.
Set-aside share when reported
0.0% of 147 awards with reported set-aside status.
Set-aside reporting
0 set aside · 147 no set-aside · 100 not reported

What changed in the last 12 months?

Sep 11, 2025–Sep 10, 2026, compared with Sep 11, 2024–Sep 10, 2025.

Competitive shifts

PECKHAM VOCATIONAL INDUSTRIES, INC. had the largest increase in reported obligations
$148.0M→$172.5M+$24.5M
The contractor now ranks #1 by positive obligations and accounts for 98.6% of positive obligations, based on 5 reported actions.

Buyer demand

Reported obligations through BUREAU OF CONSULAR AFFAIRS increased
$148.0M→$172.5M+$24.5M
Latest-period activity spans 4 awards across 2 prime contractors.

Award activity

How these findings are calculated

Findings are selected from matched-period changes in obligations, share, rank, funding offices, concentration, reported set-asides, material award actions, and agency-peer outliers. Related signals are combined, and only material evidence-backed changes are shown. Review the full methodology.

Federal contract obligations by funding office

See how positive obligations were attributed across funding offices in the 12 months ending Sep 10, 2026.

98.7% of positive obligations were attributed to BUREAU OF CONSULAR AFFAIRS. That represents $172.5M, up $24.5M from the preceding 12 months.

Latest 12-month share of positive obligations; the gray segment represents all other reported offices.

  1. BUREAU OF CONSULAR AFFAIRS98.7% · $172.5M · up $24.5M
  2. BUREAU OF AFRICAN AFFAIRS0.44% · $771K · up $569K
  3. BUREAU OF NEAR EASTERN AFFAIRS0.27% · $478K · up $154K
  4. BUREAU OF WESTERN HEMISPHERE AFFAIR0.22% · $389K · down $15K
  5. BUREAU OF EUROPEAN AND EURASIAN AFF0.19% · $329K · up $213K
  6. All other reported offices0.20% of positive obligations
View reported office rankings, comparisons, and evidence

USAspending assigns each award to a funding office. That office may differ from the requiring activity, program office, contracting office, individual buyer, or actual customer.

  1. Reported funding office

    BUREAU OF CONSULAR AFFAIRS

    #1Rank unchanged

    Latest 12 months

    $172.5M

    98.7% of positive obligations

    Versus preceding 12 months

    +$24.5M

    2 active prime contractors · 4 awards

    View office comparison and evidence

    Reported obligations increased 16.5% from $148.0M to $172.5M. The office’s share of positive obligations moved from 98.8% to 98.7%, a change of −0.1 percentage points.

    The latest period contains 12 actions across 4 awards. The preceding period contained 2 active prime contractors and 4 awards.

    Leading award-level changes

  2. Reported funding office

    BUREAU OF AFRICAN AFFAIRS

    #2Up 3 from #5

    Latest 12 months

    $771K

    0.44% of positive obligations

    Versus preceding 12 months

    +$569K

    5 active prime contractors · 9 awards

    View office comparison and evidence

    Reported obligations increased 282.7% from $201K to $771K. The office’s share of positive obligations moved from 0.13% to 0.44%, a change of +0.3 percentage points.

    The latest period contains 19 actions across 9 awards and 2 newly active prime contractors. The preceding period contained 4 active prime contractors and 11 awards.

  3. Reported funding office

    BUREAU OF NEAR EASTERN AFFAIRS

    #3Up 1 from #4

    Latest 12 months

    $478K

    0.27% of positive obligations

    Versus preceding 12 months

    +$154K

    3 active prime contractors · 12 awards

    View office comparison and evidence

    Reported obligations increased 47.8% from $323K to $478K. The office’s share of positive obligations moved from 0.22% to 0.27%, a change of +0.1 percentage points.

    The latest period contains 19 actions across 12 awards and 2 newly active prime contractors. The preceding period contained 2 active prime contractors and 5 awards.

  4. Reported funding office

    BUREAU OF WESTERN HEMISPHERE AFFAIR

    #4Down 1 from #3

    Latest 12 months

    $389K

    0.22% of positive obligations

    Versus preceding 12 months

    −$15K

    4 active prime contractors · 16 awards

    View office comparison and evidence

    Reported obligations decreased 3.7% from $404K to $389K. The office’s share of positive obligations moved from 0.27% to 0.22%, a change of −0.1 percentage points.

    The latest period contains 36 actions across 16 awards. The preceding period contained 6 active prime contractors and 22 awards.

  5. Reported funding office

    BUREAU OF EUROPEAN AND EURASIAN AFF

    #5Up 1 from #6

    Latest 12 months

    $329K

    0.19% of positive obligations

    Versus preceding 12 months

    +$213K

    3 active prime contractors · 16 awards

    View office comparison and evidence

    Reported obligations increased 184.0% from $116K to $329K. The office’s share of positive obligations moved from 0.080% to 0.19%, a change of +0.1 percentage points.

    The latest period contains 19 actions across 16 awards. The preceding period contained 3 active prime contractors and 7 awards.

  6. Reported funding office

    BUREAU OF DIPLOMATIC SECURITY

    #6Up 1 from #7

    Latest 12 months

    $222K

    0.13% of positive obligations

    Versus preceding 12 months

    +$126K

    1 active prime contractor · 3 awards

    View office comparison and evidence

    Reported obligations increased 131.7% from $96K to $222K. The office’s share of positive obligations moved from 0.060% to 0.13%, a change of +0.1 percentage points.

    The latest period contains 4 actions across 3 awards. The preceding period contained 1 active prime contractor and 1 award.

  7. Reported funding office

    U.S. EMBASSY MAPUTO

    #7Up 1 from #8

    Latest 12 months

    $25K

    0.010% of positive obligations

    Versus preceding 12 months

    −$44K

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations decreased 63.2% from $69K to $25K. The office’s share of positive obligations moved from 0.050% to 0.010%, a change of 0.0 percentage points.

    The latest period contains 2 actions across 1 award. The preceding period contained 2 active prime contractors and 2 awards.

  8. Reported funding office

    U.S. EMBASSY COLOMBO

    #8Up 1 from #9

    Latest 12 months

    $25K

    0.010% of positive obligations

    Versus preceding 12 months

    −$29K

    1 active prime contractor · 2 awards

    View office comparison and evidence

    Reported obligations decreased 53.7% from $55K to $25K. The office’s share of positive obligations moved from 0.040% to 0.010%, a change of 0.0 percentage points.

    The latest period contains 5 actions across 2 awards. The preceding period contained 1 active prime contractor and 1 award.

  9. Reported funding office

    BUREAU OF EAST ASIAN AND PACIFIC

    #9Up 2 from #11

    Latest 12 months

    $25K

    0.010% of positive obligations

    Versus preceding 12 months

    −$8K

    2 active prime contractors · 3 awards

    View office comparison and evidence

    Reported obligations decreased 25.7% from $33K to $25K. The office’s share of positive obligations moved from 0.020% to 0.010%, a change of 0.0 percentage points.

    The latest period contains 6 actions across 3 awards and 1 newly active prime contractor. The preceding period contained 1 active prime contractor and 5 awards.

  10. Reported funding office

    U.S. EMBASSY TOKYO

    #10New to the positive-obligation ranking

    Latest 12 months

    $22K

    0.010% of positive obligations

    Versus preceding 12 months

    +$22K

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations rose from $0 to $22K. The office’s share of positive obligations moved from 0% to 0.010%, a change of 0.0 percentage points.

    The latest period contains 1 action across 1 award and 1 newly active prime contractor. The preceding period contained 0 active prime contractors and 0 awards.

  11. Reported funding office

    BUREAU OF SOUTH AND CENTRAL ASIAN

    No positive-obligation rank

    Latest 12 months

    $0

    0% of positive obligations

    Versus preceding 12 months

    −$42K

    0 active prime contractors · 0 awards

    View office comparison and evidence

    Reported obligations decreased 100.0% from $42K to $0. The office’s share of positive obligations moved from 0.030% to 0%, a change of 0.0 percentage points.

    The latest period contains 0 actions across 0 awards. The preceding period contained 1 active prime contractor and 1 award.

  12. Reported funding office

    U.S. EMBASSY LUSAKA

    No positive-obligation rank

    Latest 12 months

    $0

    0% of positive obligations

    Versus preceding 12 months

    −$436K

    0 active prime contractors · 0 awards

    View office comparison and evidence

    Reported obligations decreased 100.0% from $436K to $0. The office’s share of positive obligations moved from 0.29% to 0%, a change of −0.3 percentage points.

    The latest period contains 0 actions across 0 awards. The preceding period contained 1 active prime contractor and 1 award.

    Leading award-level changes

Contract types, competition, and procurement methods

From Sep 11, 2025 through Sep 10, 2026, 61 awards had positive obligations totaling $174.9M. Only One Source was the leading reported procedure, accounting for 98.9% of positive obligations. Awards with a reported parent IDV accounted for 1.0%.

Leading award type
98.7%
Definitive Contract
Leading reported procedure
98.9%
Only One Source
Reported parent IDV
1.0%
of positive obligations had a reported parent IDV
Median reported offers
1
45 of 61 awards reported offers
View buying-method details and data coverage

Award types

Reported valueAwardsPositive obligationsShare
Definitive Contract(D)5$172.6M98.7%
Delivery Order(C)41$1.8M1.0%
Purchase Order(B)15$592K0.34%

Reported parent-award types

Reported valueAwardsPositive obligationsShare
IDC(B)41$1.8M1.0%
Not reported20$173.1M99.0%

Single- or multiple-award parent structure

Reported valueAwardsPositive obligationsShare
Single Award(S)16$931K0.53%
Multiple Award(M)25$822K0.47%
Not reported20$173.1M99.0%

Solicitation procedures

Reported valueAwardsPositive obligationsShare
Only One Source(SSS)11$173.0M98.9%
Subject to Multiple Award Fair Opportunity(MAFO)23$731K0.42%
Negotiated Proposal/Quote(NP)3$498K0.28%
Simplified Acquisition(SP1)18$376K0.22%
Sss(ONLY ONE SOURCE)1$107K0.060%
Sp1(SIMPLIFIED ACQUISITION)3$93K0.050%
Other reported values2$91K0.052%

Extent competed

Reported valueAwardsPositive obligationsShare
Not Available for Competition(B)2$172.5M98.6%
Full and Open Competition(A)25$1.2M0.69%
Not Competed(C)9$528K0.30%
Competed Under SAP(F)18$354K0.20%
C(NOT COMPETED)1$107K0.060%
F(COMPETED UNDER SAP)3$93K0.050%
Other reported values3$139K0.079%

Fair-opportunity and limited-source reporting

Reported valueAwardsPositive obligationsShare
Follow-on Action Following Competitive Initial Action(FOO)14$425K0.24%
Fair Opportunity Given(FAIR)11$397K0.23%
Not reported36$174.1M99.5%

Other-than-full-and-open reasons

Reported valueAwardsPositive obligationsShare
Authorized by Statute (FAR 6.302-5(A)(2)(I))(OTH)3$172.5M98.6%
Only One Source-Other (FAR 6.302-1 Other)(ONE)8$565K0.32%
National Security (FAR 6.302-6)(NS)1$47K0.030%
Unique Source (FAR 6.302-1(B)(1))(UNQ)1$23K0.010%
Not reported48$1.7M1.00%

Contract pricing types

Reported valueAwardsPositive obligationsShare
Firm Fixed Price(J)51$174.5M99.8%
J(FIRM FIXED PRICE)6$290K0.17%
Fixed Price with Economic Price Adjustment(K)3$68K0.040%
Cost No Fee(S)1$45K0.030%

Product or Service Codes

Reported valueAwardsPositive obligationsShare
IT and Telecom - Business Application/Application Development Support Services (Labor)(DA01)2$172.5M98.6%
IT and Telecom - Mobile Device as A Service(DE11)20$848K0.48%
Support- Professional: Communications(R426)11$495K0.28%
IT and Telecom - Mobile Device Support Services (Labor)(DE02)2$474K0.27%
IT and Telecom - Network as A Service(DG10)9$215K0.12%
IT and Telecom - IT Management Support Services (Labor)(DF01)4$117K0.070%
Other reported values13$276K0.16%

Awarding subagencies

Reported valueAwardsPositive obligationsShare
Department of State(1900)61$174.9M100.0%

Awarding offices

Reported valueAwardsPositive obligationsShare
Acquisitions - Aqm Momentum(19AQMM)2$172.5M98.6%
U.s. Embassy Lusaka(19ZA60)1$453K0.26%
U.s. Embassy Juba(19SS30)5$364K0.21%
Acquisitions - Rpso Frankfurt(19GE50)13$267K0.15%
U.s. Embassy Amman(19J010)9$264K0.15%
U.s. Embassy Rabat(19M055)3$200K0.11%
Other reported values28$876K0.50%

Reported parent IDVs

Reported valueAwardsPositive obligationsShare
19ZA6022D0001(1900)1$453K0.26%
19GE5026D0011(1900)13$267K0.15%
19BR2523D0003(1900)9$253K0.14%
19SS3024D0003(1900)2$212K0.12%
19M05522D0002(1900)3$200K0.11%
19J01026D0001(1900)7$166K0.10%
19SS3025D0001(1900)3$153K0.090%
19MZ5026D0002(1900)1$25K0.010%
Other reported values2$25K0.014%
Not reported20$173.1M99.0%

Offers, award size, and timing

Median reported offers
1 median
45 reported · 16 not reported
Positive award obligations
$24K median
$12K–$46K middle 50%
Reported performance period
91 days (~3 months) median
61 reported · 0 not reported

Calculations group latest-period actions by award, retain awards with positive net obligations for share denominators, and use each award's latest reported USAspending procurement fields as of Sep 10, 2026. Blank competition, pricing, PSC, or parent-IDV values remain not reported; they are not inferred. Offer counts must be positive and below the FPDS 999 placeholder. Awarding organizations can differ from the funding agency that defines this page.

Top federal contractors

Latest 12-month market share, concentration, and complete prime contractor rankings across the period shown.

Prime contractor concentration
1 of 10prime contractors account for at least 80% of positive obligations in the last 12 months
Largest prime contractor
98.6%of positive obligations in the last 12 months
Leading four prime contractors
99.8%of positive obligations in the last 12 months
Leading eight prime contractors
100.0%of positive obligations in the last 12 months

Based on $174.8M in positive obligations during the 12 months ending Sep 10, 2026. Individual shares and movement appear in the searchable rankings below. Movement compares with Sep 11, 2024–Sep 10, 2025.

Last 12mo obligation volume: Highest positive obligations first; net deobligations follow by magnitude; contractors with no activity in the last 12 months follow by all-period obligations. Ranks use the complete contractor list and remain fixed when search narrows the results.

15 leading contractors
  1. #1

    Last 12mo obligations

    $172.5M

    98.6%

    Dollar movement

    +$24.5M

    vs. prior 12 months

    Last 12mo awards

    2 awards

    5 actions

    Historical and award details for PECKHAM VOCATIONAL INDUSTRIES, INC.
    Obligations: prior → latest
    $148.0M → $172.5M
    +16.5%
    Share: prior → latest
    98.8% → 98.6%
    −0.1 percentage points
    All-period obligations
    $627.2M
    98.3% of all-period positive obligations · 3 awards
    Recorded activity
    Since Feb 25, 2022
    through Jul 8, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside22
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  2. #2

    Last 12mo obligations

    $1.6M

    0.90%

    Dollar movement

    +$91K

    vs. prior 12 months

    Last 12mo awards

    32 awards

    82 actions

    Historical and award details for MISCELLANEOUS FOREIGN AWARDEES
    Obligations: prior → latest
    $1.5M → $1.6M
    +6.2%
    Share: prior → latest
    0.99% → 0.90%
    −0.1 percentage points
    All-period obligations
    $8.2M
    1.3% of all-period positive obligations · 156 awards
    Recorded activity
    Since Oct 19, 2021
    through Aug 17, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside1223
    Not reported2020
    Reported small business00
    All-period set-aside types

    None reported.

  3. #3

    Last 12mo obligations

    $360K

    0.21%

    Dollar movement

    +$328K

    vs. prior 12 months

    Last 12mo awards

    16 awards

    19 actions

    Historical and award details for VALLEY ADMINISTRATIVE SERVICES LLC
    Obligations: prior → latest
    $32K → $360K
    +1039.6%
    Share: prior → latest
    0.020% → 0.21%
    +0.2 percentage points
    All-period obligations
    $392K
    0.060% of all-period positive obligations · 18 awards
    Recorded activity
    Since Feb 25, 2025
    through Aug 14, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside32
    Not reported130
    Reported small business00
    All-period set-aside types

    None reported.

  4. #4

    Last 12mo obligations

    $166K

    0.10%

    Dollar movement

    +$166K

    vs. prior 12 months

    Last 12mo awards

    7 awards

    9 actions

    Historical and award details for JORDAN MOBILE TELEPHONE SERVICES
    Obligations: prior → latest
    $0 → $166K
    Not comparable
    Share: prior → latest
    0% → 0.10%
    +0.1 percentage points
    All-period obligations
    $166K
    0.030% of all-period positive obligations · 7 awards
    Recorded activity
    Since Feb 26, 2026
    through Aug 19, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside00
    Not reported70
    Reported small business00
    All-period set-aside types

    None reported.

  5. #5

    Last 12mo obligations

    $153K

    0.090%

    Dollar movement

    +$151K

    vs. prior 12 months

    Last 12mo awards

    3 awards

    5 actions

    Historical and award details for THE SOUTH SUDANESE MOBILE TELEPHONE (ZAIN). CO. LTD
    Obligations: prior → latest
    $2K → $153K
    +7445.1%
    Share: prior → latest
    0% → 0.090%
    +0.1 percentage points
    All-period obligations
    $199K
    0.030% of all-period positive obligations · 5 awards
    Recorded activity
    Since Dec 1, 2022
    through Jun 10, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside01
    Not reported30
    Reported small business00
    All-period set-aside types

    None reported.

  6. #6

    Last 12mo obligations

    $67K

    0.040%

    Dollar movement

    +$26K

    vs. prior 12 months

    Last 12mo awards

    2 awards

    2 actions

    Historical and award details for ANSWERPLUS INC
    Obligations: prior → latest
    $41K → $67K
    +63.3%
    Share: prior → latest
    0.030% → 0.040%
    0.0 percentage points
    All-period obligations
    $108K
    0.020% of all-period positive obligations · 2 awards
    Recorded activity
    Since Jun 25, 2025
    through Aug 13, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside21
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  7. #7

    Last 12mo obligations

    $25K

    0.010%

    Dollar movement

    +$25K

    vs. prior 12 months

    Last 12mo awards

    1 award

    2 actions

    Historical and award details for OFFICE HQ PTY LIMITED
    Obligations: prior → latest
    $0 → $25K
    Not comparable
    Share: prior → latest
    0% → 0.010%
    0.0 percentage points
    All-period obligations
    $25K
    0% of all-period positive obligations · 1 award
    Recorded activity
    Since Aug 18, 2026
    through Aug 27, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside10
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  8. #8

    Last 12mo obligations

    $16K

    0.010%

    Dollar movement

    +$16K

    vs. prior 12 months

    Last 12mo awards

    1 award

    1 action

    Historical and award details for FOREIGN AWARDEES (UNDISCLOSED)
    Obligations: prior → latest
    $0 → $16K
    Not comparable
    Share: prior → latest
    0% → 0.010%
    0.0 percentage points
    All-period obligations
    $48K
    0.010% of all-period positive obligations · 2 awards
    Recorded activity
    Since May 4, 2023
    through Sep 16, 2025

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside10
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  9. #9

    Last 12mo obligations

    $12K

    0.010%

    Dollar movement

    +$80

    vs. prior 12 months

    Last 12mo awards

    1 award

    1 action

    Historical and award details for COMUNICACIONES CELULARES S.A.
    Obligations: prior → latest
    $12K → $12K
    +0.7%
    Share: prior → latest
    0.010% → 0.010%
    0.0 percentage points
    All-period obligations
    $84K
    0.010% of all-period positive obligations · 4 awards
    Recorded activity
    Since May 6, 2022
    through Jan 22, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside11
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  10. #10

    Last 12mo obligations

    $1K

    0%

    Dollar movement

    −$17K

    vs. prior 12 months

    Last 12mo awards

    1 award

    1 action

    Historical and award details for COMUNICACION CELULAR S A COMCEL S A
    Obligations: prior → latest
    $18K → $1K
    −92.9%
    Share: prior → latest
    0.010% → 0%
    0.0 percentage points
    All-period obligations
    $20K
    0% of all-period positive obligations · 1 award
    Recorded activity
    Since Apr 14, 2025
    through Feb 6, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside11
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  11. #11

    Last 12mo obligations

    −$16K

    0%

    Dollar movement

    −$50K

    vs. prior 12 months

    Last 12mo awards

    1 award

    1 action

    Historical and award details for ZC3, LLC
    Obligations: prior → latest
    $34K → −$16K
    Not comparable
    Share: prior → latest
    0.020% → 0%
    0.0 percentage points
    All-period obligations
    $18K
    0% of all-period positive obligations · 1 award
    Recorded activity
    Since Feb 12, 2025
    through Aug 27, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside00
    Not reported11
    Reported small business11
    All-period set-aside types

    None reported.

  12. #12

    Last 12mo obligations

    $0

    0%

    Dollar movement

    −$31K

    vs. prior 12 months

    Last 12mo awards

    1 award

    1 action

    Historical and award details for CELTEL NIGER SA
    Obligations: prior → latest
    $31K → $0
    −100.0%
    Share: prior → latest
    0.020% → 0%
    0.0 percentage points
    All-period obligations
    $31K
    0% of all-period positive obligations · 1 award
    Recorded activity
    Since Aug 7, 2025
    through Sep 30, 2025

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside11
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  13. #13
    VODACOM MOCAMBIQUE, S.A.Historical · no latest 12-month activity · last action Sep 27, 2024

    Last 12mo obligations

    $0

    0%

    Dollar movement

    −$5K

    vs. prior 12 months

    Last 12mo awards

    0 awards

    0 actions

    Historical and award details for VODACOM MOCAMBIQUE, S.A.
    Obligations: prior → latest
    $5K → $0
    −100.0%
    Share: prior → latest
    0% → 0%
    0.0 percentage points
    All-period obligations
    $327K
    0.050% of all-period positive obligations · 1 award
    Recorded activity
    Since Jan 2, 2024
    through Sep 27, 2024

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside01
    Not reported00
    Reported small business01
    All-period set-aside types

    None reported.

  14. #14
    ADMINISTRACION NACIONAL DE TELECOMUNICACIONESHistorical · no latest 12-month activity · last action Dec 26, 2024

    Last 12mo obligations

    $0

    0%

    Dollar movement

    −$14K

    vs. prior 12 months

    Last 12mo awards

    0 awards

    0 actions

    Historical and award details for ADMINISTRACION NACIONAL DE TELECOMUNICACIONES
    Obligations: prior → latest
    $14K → $0
    −100.0%
    Share: prior → latest
    0.010% → 0%
    0.0 percentage points
    All-period obligations
    $132K
    0.020% of all-period positive obligations · 8 awards
    Recorded activity
    Since Dec 15, 2022
    through Dec 26, 2024

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside00
    Not reported01
    Reported small business00
    All-period set-aside types

    None reported.

  15. #15
    SHEARGOLD LIMITEDHistorical · no latest 12-month activity · last action Sep 30, 2024

    Last 12mo obligations

    $0

    0%

    Dollar movement

    −$82K

    vs. prior 12 months

    Last 12mo awards

    0 awards

    0 actions

    Historical and award details for SHEARGOLD LIMITED
    Obligations: prior → latest
    $82K → $0
    −100.0%
    Share: prior → latest
    0.050% → 0%
    −0.1 percentage points
    All-period obligations
    $93K
    0.010% of all-period positive obligations · 6 awards
    Recorded activity
    Since Apr 4, 2023
    through Sep 30, 2024

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside05
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

Recent federal contract award activity

Recent contract actions with unusually large obligation changes or meaningful shifts in contractor and funding-office activity.

Base award

This action

+$161.6M

PECKHAM VOCATIONAL INDUSTRIES, INC.

BUREAU OF CONSULAR AFFAIRS

PROVIDE STAFF, FACILITIES, TECHNICAL INFRASTRUCTURE, SUPPLIES, AND SUPPORT SERVICES TO PLAN AND OPERATE THE NATIONAL PASSPORT INFORMATION CENTER (NPIC). PERFORMANCE IS IN THE UNITED STATES OF AMERICA UNDER THE ABILITYONE PROGRAM USING SOURCE AMERICA

Why it stands out

One action equaled at least half of the market’s latest 12-month positive obligations.

The $161.6M action represented 92.4% of the market’s positive obligations over the latest 12 months.

Award net obligations
$162.4M
Share of 12-month positive obligations
92.4%
Supporting data
Prime contractor
#1 · 98.6% share
−0.1 percentage points · $24.5M net increase; action exceeded it by $137.1M
Funding office
#1 · 98.7% attributed share
−0.1 percentage points · $24.5M net increase; action exceeded it by $137.1M
Related:Largest contractor gainFunding office gain
PIID 19AQMM25C1078
Modification

This action

+$10.1M

PECKHAM VOCATIONAL INDUSTRIES, INC.

BUREAU OF CONSULAR AFFAIRS

PROVIDE STAFF, FACILITIES, TECHNICAL INFRASTRUCTURE, SUPPLIES, AND SUPPORT SERVICES TO PLAN AND OPERATE THE NATIONAL PASSPORT INFORMATION CENTER (NPIC). PERFORMANCE IS IN THE UNITED STATES OF AMERICA UNDER THE ABILITYONE PROGRAM USING SOURCE AMERICA

Why it stands out

One action represented 5.8% of the market’s latest 12-month positive obligations.

At $10.1M, the action was large enough to materially affect the latest 12-month market picture.

Award net obligations
$158.5M
Share of 12-month positive obligations
5.8%
PIID 19AQMM24C0081 · Mod P00009
Base award

This action

+$449K

MISCELLANEOUS FOREIGN AWARDEES

BUREAU OF AFRICAN AFFAIRS

MTN MISSION WIDE MOBILE SERVICES - OPTION YEAR 4 JAN 2026

Why it stands out

The funding office climbed 3 positions in attributed spending.

It now ranks #2 in attributed spending.

Award net obligations
$453K
Share of 12-month positive obligations
0.26%
Supporting data
Funding office
#2 · 0.44% attributed share
up 3 ranks · +0.3 percentage points · $569K net increase; action accounted for 78.9%
PIID 19ZA6026F0037
View recent award activity by date (10)
  1. ZC3, LLCDeobligation · PIID 19SP5025F0117
    Action−$16K
    Award net obligations$18K
  2. JORDAN MOBILE TELEPHONE SERVICESBase award · PIID 19J01026F0282
    Action+$58K
    Award net obligations$58K
  3. OFFICE HQ PTY LIMITEDBase award · PIID 19AS2026C0006
    Action+$25K
    Award net obligations$25K
  4. MISCELLANEOUS FOREIGN AWARDEESModification · PIID 19HA7026P0215
    Action+$2K
    Award net obligations$107K
  5. VALLEY ADMINISTRATIVE SERVICES LLCBase award · PIID 19GE5026F0440
    Action+$42K
    Award net obligations$42K
  6. MISCELLANEOUS FOREIGN AWARDEESDeobligation · PIID 19BR2525F0190
    Action−$8K
    Award net obligations$6K
  7. ANSWERPLUS INCBase award · PIID 19CA7726P0088
    Action+$26K
    Award net obligations$26K
  8. MISCELLANEOUS FOREIGN AWARDEESModification · PIID 19BR2526F0250
    Action+$4
    Award net obligations$71K
  9. MISCELLANEOUS FOREIGN AWARDEESBase award · PIID 19UK5626P0786
    Action+$48K
    Award net obligations$48K
  10. MISCELLANEOUS FOREIGN AWARDEESBase award · PIID 19BR9326F0129
    Action+$34K
    Award net obligations$34K

State telephone answering services market FAQs

Answers based on reported federal contract data.

Who are the top State telephone answering services contractors?

In the 12 months through September 10, 2026, PECKHAM VOCATIONAL INDUSTRIES, INC., MISCELLANEOUS FOREIGN AWARDEES, and VALLEY ADMINISTRATIVE SERVICES LLC were the leading State telephone answering services prime contractors by positive obligations.

  1. #1

    PECKHAM VOCATIONAL INDUSTRIES, INC.

    $172,473,541 in positive obligations

  2. #2

    MISCELLANEOUS FOREIGN AWARDEES

    $1,570,999 in positive obligations

  3. #3

    VALLEY ADMINISTRATIVE SERVICES LLC

    $359,989 in positive obligations

Rankings use reported USAspending award data.

Did State contract obligations increase in the telephone answering services market?

Yes. Measured by net prime contract obligations, reported State activity in the telephone answering services market increased 16.7% from $149,819,332 in the preceding 12 months to $174,829,022 in the 12 months through September 10, 2026.

Latest 12 months
$174,829,022
Net prime contract obligations
Preceding 12 months
$149,819,332
Net prime contract obligations
Change
+16.7%
Between matched 12-month periods

Reported contract actions, not outlays or a forecast.

What recent State contract award activity was reported in the telephone answering services market?

Recent State contract award activity reported in the telephone answering services market included actions for PECKHAM VOCATIONAL INDUSTRIES, INC. and MISCELLANEOUS FOREIGN AWARDEES during the 12 months through September 10, 2026.

Action obligations are transaction-level amounts, not current award-level obligations.

Which procurement methods were reported for State contracts under NAICS 561421?

From September 11, 2025 through September 10, 2026, State reported 61 positive-obligation awards for telephone answering services under NAICS 561421. The leading award type was definitive contract. The leading reported procedure was only one source.

Positive-obligation awards
61
Leading reported procedure
Only One Source
98.9% of positive obligations
Leading award type
Definitive Contract
98.7% of positive obligations
Full and open
0.7%
of positive obligations
Reported parent IDV
1%
of positive obligations

Percentages use positive obligations as the denominator.

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Related market research

Complete market indexes:

Same NAICS at other agencies:

Nearby NAICS at this agency:

Markets sharing leading prime records:

Leading-prime vehicle memberships:

Company memberships do not establish award-channel use.

Reported obligations include contract actions from October 1, 2021 through September 10, 2026. Set-aside and business-size fields reflect award records, not a contractor's current eligibility.

Review data methodology