Federal Capture Intelligence

Top State telephone answering services contractors (NAICS 561421)

Contract actions: October 1, 2021 – October 23, 2026 Updated October 24, 2026 Department of State agency guide NAICS 561421 · Telephone Answering Services
Latest 12 months
$3.0M
Net obligations · Down $243.6M vs. $246.5M preceding
Prime contractors
10
With positive obligations in the latest 12 months

Research the State federal contracting market for telephone answering services under NAICS 561421. Compare top federal contractors and market share, reported contract obligations and spending trends, funding-office attribution, recent award activity, and contract types, competition, and procurement methods.

Contract obligation trends for Telephone Answering Services at the Department of State

Federal records show $637.9M in net obligations across 248 awards in Telephone Answering Services at the Department of State from Oct 1, 2021 through Oct 23, 2026. This market accounts for 1.2% of $55.3B in agency-wide net prime contract obligations over the period shown. Latest 12-month net obligations decreased 98.8% from $246.5M to $3.0M. 3 prime contractors accounted for at least 80% of positive obligations in that latest period.

Fiscal-year activity

FY27 is year-to-date through Oct 23, 2026; earlier years show complete fiscal-year totals.

FY27 year-to-date: $0 versus $0 through the same date in FY26 (Not comparable).
Net obligations · complete fiscal yearNet obligations · FY27 YTDContract actions
View fiscal-year data table
Fiscal yearNet obligationsContract actionsCoverage
FY2022$61.8M103Complete
FY2023$113.9M130Complete
FY2024$212.7M132Complete
FY2025$246.5M142Complete
FY2026$3.0M121Complete

Market at a glance

All reported prime contract awards
All-period net obligations
$637.9M
248 awards · 36 prime contractors
Latest 12-month movement
−98.8%
$3.0M vs. $246.5M
Leading eight prime share
99.5%
Share held by the eight leading prime contractors in the latest 12 months
View agency share, denominators, and set-aside reporting
Agency context
1.2% of $55.3B in agency-wide net obligations.
Set-aside share when reported
0.0% of 148 awards with reported set-aside status.
Set-aside reporting
0 set aside · 148 no set-aside · 100 not reported

What changed in the last 12 months?

Oct 24, 2025–Oct 23, 2026, compared with Oct 24, 2024–Oct 23, 2025.

Competitive shifts

PECKHAM VOCATIONAL INDUSTRIES, INC. lost the most market share
99.24%→26.75%−72.5 percentage points
The contractor now ranks #2 by positive obligations, based on 3 reported actions.

Market structure

This market declined more steeply than 98.6% of comparable agency NAICS markets
−98.8%Agency median −16.4%
The agency comparison covers 110 comparable NAICS markets.

Buyer demand

Reported obligations through BUREAU OF CONSULAR AFFAIRS decreased
$244.7M→$840K−$243.9M
Latest-period activity spans 3 awards across 2 prime contractors.
How these findings are calculated

Findings are selected from matched-period changes in obligations, share, rank, funding offices, concentration, reported set-asides, material award actions, and agency-peer outliers. Related signals are combined, and only material evidence-backed changes are shown. Review the full methodology.

Federal contract obligations by funding office

See how positive obligations were attributed across funding offices in the 12 months ending Oct 23, 2026.

28.2% of positive obligations were attributed to BUREAU OF CONSULAR AFFAIRS. That represents $840K, down $243.9M from the preceding 12 months.

Latest 12-month share of positive obligations; the gray segment represents all other reported offices.

  1. BUREAU OF CONSULAR AFFAIRS28.2% · $840K · down $243.9M
  2. BUREAU OF AFRICAN AFFAIRS25.5% · $760K · up $644K
  3. BUREAU OF NEAR EASTERN AFFAIRS16.0% · $477K · up $185K
  4. BUREAU OF EUROPEAN AND EURASIAN AFF12.8% · $381K · up $273K
  5. BUREAU OF WESTERN HEMISPHERE AFFAIR12.4% · $368K · up $4K
  6. All other reported offices5.0% of positive obligations
View reported office rankings, comparisons, and evidence

USAspending assigns each award to a funding office. That office may differ from the requiring activity, program office, contracting office, individual buyer, or actual customer.

  1. Reported funding office

    BUREAU OF CONSULAR AFFAIRS

    #1Rank unchanged

    Latest 12 months

    $840K

    28.2% of positive obligations

    Versus preceding 12 months

    −$243.9M

    2 active prime contractors · 3 awards

    View office comparison and evidence

    Reported obligations decreased 99.7% from $244.7M to $840K. The office’s share of positive obligations moved from 99.3% to 28.2%, a change of −71.0 percentage points.

    The latest period contains 10 actions across 3 awards. The preceding period contained 2 active prime contractors and 5 awards.

    Leading award-level changes

  2. Reported funding office

    BUREAU OF AFRICAN AFFAIRS

    #2Up 4 from #6

    Latest 12 months

    $760K

    25.5% of positive obligations

    Versus preceding 12 months

    +$644K

    4 active prime contractors · 8 awards

    View office comparison and evidence

    Reported obligations increased 556.5% from $116K to $760K. The office’s share of positive obligations moved from 0.050% to 25.5%, a change of +25.5 percentage points.

    The latest period contains 17 actions across 8 awards and 2 newly active prime contractors. The preceding period contained 4 active prime contractors and 7 awards.

    Leading award-level changes

  3. Reported funding office

    BUREAU OF NEAR EASTERN AFFAIRS

    #3Up 2 from #5

    Latest 12 months

    $477K

    16.0% of positive obligations

    Versus preceding 12 months

    +$185K

    3 active prime contractors · 12 awards

    View office comparison and evidence

    Reported obligations increased 63.3% from $292K to $477K. The office’s share of positive obligations moved from 0.12% to 16.0%, a change of +15.9 percentage points.

    The latest period contains 18 actions across 12 awards and 2 newly active prime contractors. The preceding period contained 2 active prime contractors and 5 awards.

  4. Reported funding office

    BUREAU OF EUROPEAN AND EURASIAN AFF

    #4Up 3 from #7

    Latest 12 months

    $381K

    12.8% of positive obligations

    Versus preceding 12 months

    +$273K

    3 active prime contractors · 15 awards

    View office comparison and evidence

    Reported obligations increased 252.0% from $108K to $381K. The office’s share of positive obligations moved from 0.040% to 12.8%, a change of +12.8 percentage points.

    The latest period contains 21 actions across 15 awards. The preceding period contained 3 active prime contractors and 7 awards.

  5. Reported funding office

    BUREAU OF WESTERN HEMISPHERE AFFAIR

    #5Down 2 from #3

    Latest 12 months

    $368K

    12.4% of positive obligations

    Versus preceding 12 months

    +$4K

    4 active prime contractors · 16 awards

    View office comparison and evidence

    Reported obligations increased 1.2% from $363K to $368K. The office’s share of positive obligations moved from 0.15% to 12.4%, a change of +12.2 percentage points.

    The latest period contains 31 actions across 16 awards. The preceding period contained 6 active prime contractors and 22 awards.

  6. Reported funding office

    U.S. EMBASSY MAPUTO

    #6Up 2 from #8

    Latest 12 months

    $25K

    0.86% of positive obligations

    Versus preceding 12 months

    −$39K

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations decreased 60.4% from $64K to $25K. The office’s share of positive obligations moved from 0.030% to 0.86%, a change of +0.8 percentage points.

    The latest period contains 2 actions across 1 award. The preceding period contained 1 active prime contractor and 1 award.

  7. Reported funding office

    BUREAU OF EAST ASIAN AND PACIFIC

    #7Up 3 from #10

    Latest 12 months

    $25K

    0.83% of positive obligations

    Versus preceding 12 months

    −$28K

    2 active prime contractors · 3 awards

    View office comparison and evidence

    Reported obligations decreased 53.6% from $53K to $25K. The office’s share of positive obligations moved from 0.020% to 0.83%, a change of +0.8 percentage points.

    The latest period contains 6 actions across 3 awards and 1 newly active prime contractor. The preceding period contained 1 active prime contractor and 4 awards.

  8. Reported funding office

    U.S. EMBASSY COLOMBO

    #8Up 1 from #9

    Latest 12 months

    $24K

    0.82% of positive obligations

    Versus preceding 12 months

    −$31K

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations decreased 55.9% from $55K to $24K. The office’s share of positive obligations moved from 0.020% to 0.82%, a change of +0.8 percentage points.

    The latest period contains 4 actions across 1 award. The preceding period contained 1 active prime contractor and 1 award.

  9. Reported funding office

    BUREAU OF DIPLOMATIC SECURITY

    #9Down 5 from #4

    Latest 12 months

    $23K

    0.77% of positive obligations

    Versus preceding 12 months

    −$272K

    1 active prime contractor · 2 awards

    View office comparison and evidence

    Reported obligations decreased 92.3% from $295K to $23K. The office’s share of positive obligations moved from 0.12% to 0.77%, a change of +0.7 percentage points.

    The latest period contains 3 actions across 2 awards. The preceding period contained 1 active prime contractor and 2 awards.

  10. Reported funding office

    U.S. EMBASSY TOKYO

    #10New to the positive-obligation ranking

    Latest 12 months

    $22K

    0.73% of positive obligations

    Versus preceding 12 months

    +$22K

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations rose from $0 to $22K. The office’s share of positive obligations moved from 0% to 0.73%, a change of +0.7 percentage points.

    The latest period contains 1 action across 1 award and 1 newly active prime contractor. The preceding period contained 0 active prime contractors and 0 awards.

  11. Reported funding office

    U.S. EMBASSY NASSAU

    #11New to the positive-obligation ranking

    Latest 12 months

    $21K

    0.72% of positive obligations

    Versus preceding 12 months

    +$21K

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations rose from $0 to $21K. The office’s share of positive obligations moved from 0% to 0.72%, a change of +0.7 percentage points.

    The latest period contains 3 actions across 1 award and 1 newly active prime contractor. The preceding period contained 0 active prime contractors and 0 awards.

  12. Reported funding office

    BUREAU OF SOUTH AND CENTRAL ASIAN

    No positive-obligation rank

    Latest 12 months

    $0

    0% of positive obligations

    Versus preceding 12 months

    −$42K

    0 active prime contractors · 0 awards

    View office comparison and evidence

    Reported obligations decreased 100.0% from $42K to $0. The office’s share of positive obligations moved from 0.020% to 0%, a change of 0.0 percentage points.

    The latest period contains 0 actions across 0 awards. The preceding period contained 1 active prime contractor and 1 award.

  13. Reported funding office

    U.S. EMBASSY LUSAKA

    No positive-obligation rank

    Latest 12 months

    $0

    0% of positive obligations

    Versus preceding 12 months

    −$436K

    0 active prime contractors · 0 awards

    View office comparison and evidence

    Reported obligations decreased 100.0% from $436K to $0. The office’s share of positive obligations moved from 0.18% to 0%, a change of −0.2 percentage points.

    The latest period contains 0 actions across 0 awards. The preceding period contained 1 active prime contractor and 1 award.

Contract types, competition, and procurement methods

From Oct 24, 2025 through Oct 23, 2026, 57 awards had positive obligations totaling $3.0M. Sss was the leading reported procedure, accounting for 31.4% of positive obligations. Awards with a reported parent IDV accounted for 51.5%.

Leading award type
51.5%
Delivery Order
Leading reported procedure
31.4%
Sss
Reported parent IDV
51.5%
of positive obligations had a reported parent IDV
Median reported offers
1
42 of 57 awards reported offers

Buying method changes

Compared with Oct 24, 2024–Oct 23, 2025. Based on 57 current awards and 53 preceding awards with positive net obligations.

Parent-IDV obligation share
51.5%
Up from 0.51% in the preceding period
Reported full-and-open obligation share
38.5%
Up from 0.39% in the preceding period
How to read these changes

Directional color and the Up or Down labels show historical movement only. Green does not mean favorable and red does not mean unfavorable; neither predicts a future procurement method.

View buying-method details and data coverage

Award types

Reported valueAwardsPositive obligationsShare
Delivery Order(C)38$1.6M51.5%
Definitive Contract(D)4$879K28.9%
Purchase Order(B)15$595K19.6%

Reported parent-award types

Reported valueAwardsPositive obligationsShare
IDC(B)38$1.6M51.5%
Not reported19$1.5M48.5%

Single- or multiple-award parent structure

Reported valueAwardsPositive obligationsShare
Multiple Award(M)23$788K25.9%
Single Award(S)15$776K25.6%
Not reported19$1.5M48.5%

Solicitation procedures

Reported valueAwardsPositive obligationsShare
Sss(ONLY ONE SOURCE)3$954K31.4%
Subject to Multiple Award Fair Opportunity(MAFO)21$696K22.9%
Negotiated Proposal/Quote(NP)3$498K16.4%
Simplified Acquisition(SP1)15$342K11.3%
Only One Source(SSS)7$282K9.3%
Sp1(SIMPLIFIED ACQUISITION)6$174K5.7%
Other reported values2$91K3.0%

Extent competed

Reported valueAwardsPositive obligationsShare
Full and Open Competition(A)23$1.2M38.5%
B(NOT AVAILABLE FOR COMPETITION)1$800K26.3%
Competed Under SAP(F)15$320K10.5%
Not Competed(C)7$282K9.3%
F(COMPETED UNDER SAP)6$174K5.7%
C(NOT COMPETED)2$154K5.1%
Other reported values3$139K4.6%

Fair-opportunity and limited-source reporting

Reported valueAwardsPositive obligationsShare
Fair Opportunity Given(FAIR)11$412K13.6%
Follow-on Action Following Competitive Initial Action(FOO)12$376K12.4%
Not reported34$2.2M74.1%

Other-than-full-and-open reasons

Reported valueAwardsPositive obligationsShare
Authorized by Statute (FAR 6.302-5(A)(2)(I))(OTH)2$848K27.9%
Only One Source-Other (FAR 6.302-1 Other)(ONE)7$366K12.1%
National Security (FAR 6.302-6)(NS)1$47K1.6%
Unique Source (FAR 6.302-1(B)(1))(UNQ)1$23K0.74%
Not reported46$1.8M57.7%

Contract pricing types

Reported valueAwardsPositive obligationsShare
Firm Fixed Price(J)42$1.7M56.3%
J(FIRM FIXED PRICE)11$1.2M40.1%
Fixed Price with Economic Price Adjustment(K)3$62K2.0%
Cost No Fee(S)1$45K1.5%

Product or Service Codes

Reported valueAwardsPositive obligationsShare
IT and Telecom - Business Application/Application Development Support Services (Labor)(DA01)1$800K26.3%
IT and Telecom - Mobile Device as A Service(DE11)19$627K20.6%
Support- Professional: Communications(R426)10$482K15.9%
IT and Telecom - Mobile Device Support Services (Labor)(DE02)2$474K15.6%
IT and Telecom - Network as A Service(DG10)8$214K7.0%
IT and Telecom - IT Management Support Services (Labor)(DF01)4$125K4.1%
Other reported values13$315K10.4%

Awarding subagencies

Reported valueAwardsPositive obligationsShare
Department of State(1900)57$3.0M100.0%

Awarding offices

Reported valueAwardsPositive obligationsShare
Acquisitions - Aqm Momentum(19AQMM)1$800K26.3%
U.s. Embassy Lusaka(19ZA60)1$453K14.9%
Acquisitions - Rpso Frankfurt(19GE50)13$311K10.2%
U.s. Embassy Amman(19J010)9$264K8.7%
U.s. Embassy Rabat(19M055)3$199K6.6%
U.s. Embassy Juba(19SS30)3$153K5.0%
Other reported values27$858K28.2%

Reported parent IDVs

Reported valueAwardsPositive obligationsShare
19ZA6022D0001(1900)1$453K14.9%
19GE5026D0011(1900)13$311K10.2%
19BR2523D0003(1900)9$232K7.6%
19M05522D0002(1900)3$199K6.6%
19J01026D0001(1900)7$166K5.5%
19SS3025D0001(1900)2$140K4.6%
19MZ5026D0002(1900)1$25K0.84%
19CE2022D0001(1900)1$24K0.81%
Other reported values1$12K0.41%
Not reported19$1.5M48.5%

Offers, award size, and timing

Median reported offers
1 median
42 reported · 15 not reported
Positive award obligations
$24K median
$16K–$46K middle 50%
Reported performance period
158 days (~5 months) median
57 reported · 0 not reported

Calculations group latest-period actions by award, retain awards with positive net obligations for share denominators, and use each award's latest reported USAspending procurement fields as of Oct 23, 2026. Blank competition, pricing, PSC, or parent-IDV values remain not reported; they are not inferred. Offer counts must be positive and below the FPDS 999 placeholder. Awarding organizations can differ from the funding agency that defines this page.

Top federal contractors

Latest 12-month market share, concentration, and complete prime contractor rankings across the period shown.

Prime contractor concentration
3 of 10prime contractors account for at least 80% of positive obligations in the last 12 months
Largest prime contractor
45.4%of positive obligations in the last 12 months
Leading four prime contractors
91.2%of positive obligations in the last 12 months
Leading eight prime contractors
99.5%of positive obligations in the last 12 months

Based on $3.0M in positive obligations during the 12 months ending Oct 23, 2026. Individual shares and movement appear in the searchable rankings below. Movement compares with Oct 24, 2024–Oct 23, 2025.

Last 12mo obligation volume: Highest positive obligations first; net deobligations follow by magnitude; contractors with no activity in the last 12 months follow by all-period obligations. Ranks use the complete contractor list and remain fixed when search narrows the results.

15 leading contractors
  1. #1

    Last 12mo obligations

    $1.4M

    45.4%

    Dollar movement

    −$220K

    vs. prior 12 months

    Last 12mo awards

    30 awards

    74 actions

    Historical and award details for MISCELLANEOUS FOREIGN AWARDEES
    Obligations: prior → latest
    $1.6M → $1.4M
    −13.9%
    Share: prior → latest
    0.64% → 45.4%
    +44.7 percentage points
    All-period obligations
    $8.2M
    1.3% of all-period positive obligations · 156 awards
    Recorded activity
    Since Oct 19, 2021
    through Sep 18, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside1220
    Not reported1821
    Reported small business00
    All-period set-aside types

    None reported.

  2. #2

    Last 12mo obligations

    $800K

    26.8%

    Dollar movement

    −$243.9M

    vs. prior 12 months

    Last 12mo awards

    1 award

    3 actions

    Historical and award details for PECKHAM VOCATIONAL INDUSTRIES, INC.
    Obligations: prior → latest
    $244.7M → $800K
    −99.7%
    Share: prior → latest
    99.2% → 26.8%
    −72.5 percentage points
    All-period obligations
    $627.2M
    98.3% of all-period positive obligations · 3 awards
    Recorded activity
    Since Feb 25, 2022
    through Sep 26, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside13
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  3. #3

    Last 12mo obligations

    $405K

    13.5%

    Dollar movement

    +$373K

    vs. prior 12 months

    Last 12mo awards

    16 awards

    22 actions

    Historical and award details for VALLEY ADMINISTRATIVE SERVICES LLC
    Obligations: prior → latest
    $32K → $405K
    +1181.3%
    Share: prior → latest
    0.010% → 13.5%
    +13.5 percentage points
    All-period obligations
    $436K
    0.070% of all-period positive obligations · 18 awards
    Recorded activity
    Since Feb 25, 2025
    through Sep 30, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside32
    Not reported130
    Reported small business00
    All-period set-aside types

    None reported.

  4. #4

    Last 12mo obligations

    $166K

    5.6%

    Dollar movement

    +$166K

    vs. prior 12 months

    Last 12mo awards

    7 awards

    9 actions

    Historical and award details for JORDAN MOBILE TELEPHONE SERVICES
    Obligations: prior → latest
    $0 → $166K
    Not comparable
    Share: prior → latest
    0% → 5.6%
    +5.6 percentage points
    All-period obligations
    $166K
    0.030% of all-period positive obligations · 7 awards
    Recorded activity
    Since Feb 26, 2026
    through Aug 19, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside00
    Not reported70
    Reported small business00
    All-period set-aside types

    None reported.

  5. #5

    Last 12mo obligations

    $139K

    4.6%

    Dollar movement

    +$123K

    vs. prior 12 months

    Last 12mo awards

    3 awards

    4 actions

    Historical and award details for THE SOUTH SUDANESE MOBILE TELEPHONE (ZAIN). CO. LTD
    Obligations: prior → latest
    $16K → $139K
    +760.2%
    Share: prior → latest
    0.010% → 4.6%
    +4.6 percentage points
    All-period obligations
    $199K
    0.030% of all-period positive obligations · 5 awards
    Recorded activity
    Since Dec 1, 2022
    through Jun 10, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside01
    Not reported31
    Reported small business00
    All-period set-aside types

    None reported.

  6. #6

    Last 12mo obligations

    $67K

    2.2%

    Dollar movement

    +$26K

    vs. prior 12 months

    Last 12mo awards

    2 awards

    2 actions

    Historical and award details for ANSWERPLUS INC
    Obligations: prior → latest
    $41K → $67K
    +63.3%
    Share: prior → latest
    0.020% → 2.2%
    +2.2 percentage points
    All-period obligations
    $108K
    0.020% of all-period positive obligations · 2 awards
    Recorded activity
    Since Jun 25, 2025
    through Aug 13, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside21
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  7. #7

    Last 12mo obligations

    $25K

    0.84%

    Dollar movement

    +$25K

    vs. prior 12 months

    Last 12mo awards

    1 award

    2 actions

    Historical and award details for OFFICE HQ PTY LIMITED
    Obligations: prior → latest
    $0 → $25K
    Not comparable
    Share: prior → latest
    0% → 0.84%
    +0.8 percentage points
    All-period obligations
    $25K
    0% of all-period positive obligations · 1 award
    Recorded activity
    Since Aug 18, 2026
    through Aug 27, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside10
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  8. #8

    Last 12mo obligations

    $18K

    0.62%

    Dollar movement

    +$18K

    vs. prior 12 months

    Last 12mo awards

    1 award

    1 action

    Historical and award details for SHEARGOLD LIMITED
    Obligations: prior → latest
    $0 → $18K
    Not comparable
    Share: prior → latest
    0% → 0.62%
    +0.6 percentage points
    All-period obligations
    $111K
    0.020% of all-period positive obligations · 7 awards
    Recorded activity
    Since Apr 4, 2023
    through Sep 21, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside10
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  9. #9

    Last 12mo obligations

    $12K

    0.41%

    Dollar movement

    +$80

    vs. prior 12 months

    Last 12mo awards

    1 award

    1 action

    Historical and award details for COMUNICACIONES CELULARES S.A.
    Obligations: prior → latest
    $12K → $12K
    +0.7%
    Share: prior → latest
    0% → 0.41%
    +0.4 percentage points
    All-period obligations
    $84K
    0.010% of all-period positive obligations · 4 awards
    Recorded activity
    Since May 6, 2022
    through Jan 22, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside11
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  10. #10

    Last 12mo obligations

    $1K

    0.040%

    Dollar movement

    −$17K

    vs. prior 12 months

    Last 12mo awards

    1 award

    1 action

    Historical and award details for COMUNICACION CELULAR S A COMCEL S A
    Obligations: prior → latest
    $18K → $1K
    −92.9%
    Share: prior → latest
    0.010% → 0.040%
    0.0 percentage points
    All-period obligations
    $20K
    0% of all-period positive obligations · 1 award
    Recorded activity
    Since Apr 14, 2025
    through Feb 6, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside11
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  11. #11

    Last 12mo obligations

    −$16K

    0%

    Dollar movement

    −$50K

    vs. prior 12 months

    Last 12mo awards

    1 award

    1 action

    Historical and award details for ZC3, LLC
    Obligations: prior → latest
    $34K → −$16K
    Not comparable
    Share: prior → latest
    0.010% → 0%
    0.0 percentage points
    All-period obligations
    $18K
    0% of all-period positive obligations · 1 award
    Recorded activity
    Since Feb 12, 2025
    through Aug 27, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside00
    Not reported11
    Reported small business11
    All-period set-aside types

    None reported.

  12. #12
    VODACOM MOCAMBIQUE, S.A.Historical · no latest 12-month activity · last action Sep 27, 2024

    Last 12mo obligations

    $0

    0%

    Dollar movement

    $0

    no change vs. prior 12 months

    Last 12mo awards

    0 awards

    0 actions

    Historical and award details for VODACOM MOCAMBIQUE, S.A.
    Obligations: prior → latest
    $0 → $0
    Not comparable
    Share: prior → latest
    0% → 0%
    0.0 percentage points
    All-period obligations
    $327K
    0.050% of all-period positive obligations · 1 award
    Recorded activity
    Since Jan 2, 2024
    through Sep 27, 2024

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside00
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  13. #13
    ADMINISTRACION NACIONAL DE TELECOMUNICACIONESHistorical · no latest 12-month activity · last action Dec 26, 2024

    Last 12mo obligations

    $0

    0%

    Dollar movement

    −$14K

    vs. prior 12 months

    Last 12mo awards

    0 awards

    0 actions

    Historical and award details for ADMINISTRACION NACIONAL DE TELECOMUNICACIONES
    Obligations: prior → latest
    $14K → $0
    −100.0%
    Share: prior → latest
    0.010% → 0%
    0.0 percentage points
    All-period obligations
    $132K
    0.020% of all-period positive obligations · 8 awards
    Recorded activity
    Since Dec 15, 2022
    through Dec 26, 2024

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside00
    Not reported01
    Reported small business00
    All-period set-aside types

    None reported.

  14. #14
    AT&T MOBILITY NATIONAL ACCOUNTS LLCHistorical · no latest 12-month activity · last action Jul 29, 2024

    Last 12mo obligations

    $0

    0%

    Dollar movement

    $0

    no change vs. prior 12 months

    Last 12mo awards

    0 awards

    0 actions

    Historical and award details for AT&T MOBILITY NATIONAL ACCOUNTS LLC
    Obligations: prior → latest
    $0 → $0
    Not comparable
    Share: prior → latest
    0% → 0%
    0.0 percentage points
    All-period obligations
    $85K
    0.010% of all-period positive obligations · 6 awards
    Recorded activity
    Since Oct 18, 2021
    through Jul 29, 2024

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside00
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  15. #15
    ALOMNNEA MARKETING FOR MOBILE PHONES AND ACCESSORIESHistorical · no latest 12-month activity · last action Dec 10, 2024

    Last 12mo obligations

    $0

    0%

    Dollar movement

    −$81K

    vs. prior 12 months

    Last 12mo awards

    0 awards

    0 actions

    Historical and award details for ALOMNNEA MARKETING FOR MOBILE PHONES AND ACCESSORIES
    Obligations: prior → latest
    $81K → $0
    −100.0%
    Share: prior → latest
    0.030% → 0%
    0.0 percentage points
    All-period obligations
    $81K
    0.010% of all-period positive obligations · 1 award
    Recorded activity
    Since Dec 10, 2024
    through Dec 10, 2024

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside01
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

Recent federal contract award activity

Recent contract actions with unusually large obligation changes or meaningful shifts in contractor and funding-office activity.

Base award

This action

+$449K

MISCELLANEOUS FOREIGN AWARDEES

BUREAU OF AFRICAN AFFAIRS

MTN MISSION WIDE MOBILE SERVICES - OPTION YEAR 4 JAN 2026

Why it stands out

A new award added obligations despite weaker contractor activity.

The action represented 15.0% of the market’s latest 12-month positive obligations while the contractor’s obligations fell $220K overall.

Award net obligations
$453K
Share of 12-month positive obligations
15.0%
Supporting data
Prime contractor
#1 · 45.4% share
$220K net decline despite this positive action
Funding office
#2 · 25.5% attributed share
up 4 ranks · +25.5 percentage points · $644K net increase; action accounted for 69.8%
PIID 19ZA6026F0037
Modification

This action

+$800K

PECKHAM VOCATIONAL INDUSTRIES, INC.

BUREAU OF CONSULAR AFFAIRS

PROVIDE STAFF, FACILITIES, TECHNICAL INFRASTRUCTURE, SUPPLIES, AND SUPPORT SERVICES TO PLAN AND OPERATE THE NATIONAL PASSPORT INFORMATION CENTER (NPIC). PERFORMANCE IS IN THE UNITED STATES OF AMERICA UNDER THE ABILITYONE PROGRAM USING SOURCE AMERICA

Why it stands out

One action equaled at least a quarter of the market’s latest 12-month positive obligations.

The $800K action represented 26.8% of the market’s positive obligations over the latest 12 months.

Award net obligations
$162.4M
Share of 12-month positive obligations
26.8%
Supporting data
Prime contractor
#2 · 26.8% share
$243.9M net decline despite this positive action
Funding office
#1 · 28.2% attributed share
$243.9M net decline despite this positive action
PIID 19AQMM25C1078 · Mod P00002
Base award

This action

+$123K

MISCELLANEOUS FOREIGN AWARDEES

BUREAU OF NEAR EASTERN AFFAIRS

CELLPHONE SERVICES FOR RABAT, AUG 1, 2026-JUL 31, 2027

Why it stands out

A new award added obligations despite weaker contractor activity.

The action represented 4.1% of the market’s latest 12-month positive obligations while the contractor’s obligations fell $220K overall.

Award net obligations
$123K
Share of 12-month positive obligations
4.1%
Supporting data
Prime contractor
#1 · 45.4% share
$220K net decline despite this positive action
Funding office
#3 · 16.0% attributed share
up 2 ranks · +15.9 percentage points · $185K net increase; action accounted for 66.6%
PIID 19M05526F0214
View recent award activity by date (10)
  1. VALLEY ADMINISTRATIVE SERVICES LLCModification · PIID 19GE5026F0242
    Action+$8K
    Award net obligations$16K
  2. VALLEY ADMINISTRATIVE SERVICES LLCModification · PIID 19GE5026F0275
    Action+$36K
    Award net obligations$47K
  3. SHEARGOLD LIMITEDBase award · PIID 19N10226P1129
    Action+$18K
    Award net obligations$18K
  4. VALLEY ADMINISTRATIVE SERVICES LLCModification · PIID 19RS5026P0089
    Action+$351
    Award net obligations$47K
  5. ZC3, LLCDeobligation · PIID 19SP5025F0117
    Action−$16K
    Award net obligations$18K
  6. JORDAN MOBILE TELEPHONE SERVICESBase award · PIID 19J01026F0282
    Action+$58K
    Award net obligations$58K
  7. OFFICE HQ PTY LIMITEDBase award · PIID 19AS2026C0006
    Action+$25K
    Award net obligations$25K
  8. MISCELLANEOUS FOREIGN AWARDEESModification · PIID 19HA7026P0215
    Action+$2K
    Award net obligations$107K
  9. VALLEY ADMINISTRATIVE SERVICES LLCBase award · PIID 19GE5026F0440
    Action+$42K
    Award net obligations$42K
  10. MISCELLANEOUS FOREIGN AWARDEESDeobligation · PIID 19BR2525F0190
    Action−$8K
    Award net obligations$6K

State telephone answering services market FAQs

Answers based on reported federal contract data.

Who are the top State telephone answering services contractors?

In the 12 months through October 23, 2026, MISCELLANEOUS FOREIGN AWARDEES, PECKHAM VOCATIONAL INDUSTRIES, INC., and VALLEY ADMINISTRATIVE SERVICES LLC were the leading State telephone answering services prime contractors by positive obligations.

  1. #1

    MISCELLANEOUS FOREIGN AWARDEES

    $1,357,039 in positive obligations

  2. #2

    PECKHAM VOCATIONAL INDUSTRIES, INC.

    $800,000 in positive obligations

  3. #3

    VALLEY ADMINISTRATIVE SERVICES LLC

    $404,771 in positive obligations

Rankings use reported USAspending award data.

Did State contract obligations decrease in the telephone answering services market?

Yes. Measured by net prime contract obligations, reported State activity in the telephone answering services market decreased 98.8% from $246,532,530 in the preceding 12 months to $2,975,166 in the 12 months through October 23, 2026.

Latest 12 months
$2,975,166
Net prime contract obligations
Preceding 12 months
$246,532,530
Net prime contract obligations
Change
−98.8%
Between matched 12-month periods

Reported contract actions, not outlays or a forecast.

What recent State contract award activity was reported in the telephone answering services market?

Recent State contract award activity reported in the telephone answering services market included actions for MISCELLANEOUS FOREIGN AWARDEES and PECKHAM VOCATIONAL INDUSTRIES, INC. during the 12 months through October 23, 2026.

Action obligations are transaction-level amounts, not current award-level obligations.

Which procurement methods were reported for State contracts under NAICS 561421?

From October 24, 2025 through October 23, 2026, State reported 57 positive-obligation awards for telephone answering services under NAICS 561421. The leading award type was delivery order. The leading reported procedure was sss.

Positive-obligation awards
57
Leading reported procedure
Sss
31.4% of positive obligations
Leading award type
Delivery Order
51.5% of positive obligations
Full and open
38.5%
of positive obligations
Reported parent IDV
51.5%
of positive obligations

Percentages use positive obligations as the denominator.

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Related market research

Complete market indexes:

Same NAICS at other agencies:

Nearby NAICS at this agency:

Markets sharing leading prime records:

Leading-prime vehicle memberships:

Company memberships do not establish award-channel use.

Reported obligations include contract actions from October 1, 2021 through October 23, 2026. Set-aside and business-size fields reflect award records, not a contractor's current eligibility.

Review data methodology