Federal Capture Intelligence

Top VA telephone answering services contractors (NAICS 561421)

Contract actions: October 1, 2021 – September 10, 2026 Updated September 11, 2026 Department of Veterans Affairs agency guide NAICS 561421 · Telephone Answering Services
Latest 12 months
$21.0M
Net obligations · Up $1.1M vs. $19.9M preceding
Prime contractors
19
With positive obligations in the latest 12 months

Research the VA federal contracting market for telephone answering services under NAICS 561421. Compare top federal contractors and market share, reported contract obligations and spending trends, funding-office attribution, recent award activity, and contract types, competition, and procurement methods.

Contract obligation trends for Telephone Answering Services at the Department of Veterans Affairs

Federal records show $98.0M in net obligations across 91 awards in Telephone Answering Services at the Department of Veterans Affairs from Oct 1, 2021 through Sep 10, 2026. This market accounts for 0.029% of $339.1B in agency-wide net prime contract obligations over the period shown. Latest 12-month net obligations increased 5.4% from $19.9M to $21.0M. 8 prime contractors accounted for at least 80% of positive obligations in that latest period.

Fiscal-year activity

FY26 is year-to-date through Sep 10, 2026; earlier years show complete fiscal-year totals.

FY26 year-to-date: $20.3M versus $18.5M through the same date in FY25 (+9.8%).
Net obligations · complete fiscal yearNet obligations · FY26 YTDContract actions
View fiscal-year data table
Fiscal yearNet obligationsContract actionsCoverage
FY2022$20.1M94Complete
FY2023$19.2M58Complete
FY2024$19.3M62Complete
FY2025$19.2M63Complete
FY2026$20.3M77YTD through Sep 10, 2026

Market at a glance

All reported prime contract awards
All-period net obligations
$98.0M
91 awards · 26 prime contractors
Latest 12-month movement
+5.4%
$21.0M vs. $19.9M
Leading eight prime share
81.1%
Share held by the eight leading prime contractors in the latest 12 months
View agency share, denominators, and set-aside reporting
Agency context
0.029% of $339.1B in agency-wide net obligations.
Set-aside share when reported
38.6% of 83 awards with reported set-aside status.
Set-aside reporting
32 set aside · 51 no set-aside · 8 not reported

What changed in the last 12 months?

Sep 11, 2025–Sep 10, 2026, compared with Sep 11, 2024–Sep 10, 2025.

Competitive shifts

INNOVATION AT WORK INC gained the most market share
25.7%→32.9%+7.2 percentage points
The contractor now ranks #1 by positive obligations, based on 25 reported actions.
LIGHTHOUSE FOR THE BLIND OF HOUSTON lost the most market share
9.44%→4.28%−5.2 percentage points
The contractor now ranks #8 by positive obligations, based on 3 reported actions.

Buyer demand

Reported obligations through 664-SAN DIEGO HEALTHCARE SYS(00664) decreased
$1.6M→$531K−$1.1M
Latest-period activity spans 2 awards across 1 prime contractor.
Reported obligations through 580-HOUSTON(00580) increased
$366K→$1.4M+$1.1M
Latest-period activity spans 1 award across 1 prime contractor.
How these findings are calculated

Findings are selected from matched-period changes in obligations, share, rank, funding offices, concentration, reported set-asides, material award actions, and agency-peer outliers. Related signals are combined, and only material evidence-backed changes are shown. Review the full methodology.

Federal contract obligations by funding office

See how positive obligations were attributed across funding offices in the 12 months ending Sep 10, 2026.

12.3% of positive obligations were attributed to 242-NETWORK CONTRACT OFFICE 02 (36C242). That represents $2.6M, up $2.6M from the preceding 12 months.

Latest 12-month share of positive obligations; the gray segment represents all other reported offices.

  1. 242-NETWORK CONTRACT OFFICE 02 (36C242)12.3% · $2.6M · up $2.6M
  2. 261-NETWORK CONTRACT OFFICE 21 (36C261)7.7% · $1.6M · unchanged
  3. UNITED STATES DEPARTMENT OF VETERANS AFFAIRS7.0% · $1.5M · up $52K
  4. 580-HOUSTON(00580)6.8% · $1.4M · up $1.1M
  5. DEPT OF VETERANS AFFAIRS (36C528)6.7% · $1.4M · down $695K
  6. All other reported offices59.5% of positive obligations
View reported office rankings, comparisons, and evidence

USAspending assigns each award to a funding office. That office may differ from the requiring activity, program office, contracting office, individual buyer, or actual customer.

  1. Reported funding office

    242-NETWORK CONTRACT OFFICE 02 (36C242)

    #1New to the positive-obligation ranking

    Latest 12 months

    $2.6M

    12.3% of positive obligations

    Versus preceding 12 months

    +$2.6M

    3 active prime contractors · 4 awards

    View office comparison and evidence

    Reported obligations rose from $0 to $2.6M. The office’s share of positive obligations moved from 0% to 12.3%, a change of +12.3 percentage points.

    The latest period contains 6 actions across 4 awards and 3 newly active prime contractors. The preceding period contained 0 active prime contractors and 0 awards.

    Leading award-level changes

  2. Reported funding office

    261-NETWORK CONTRACT OFFICE 21 (36C261)

    #2Up 1 from #3

    Latest 12 months

    $1.6M

    7.7% of positive obligations

    Versus preceding 12 months

    +$0

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations increased 0.0% from $1.6M to $1.6M. The office’s share of positive obligations moved from 8.1% to 7.7%, a change of −0.4 percentage points.

    The latest period contains 2 actions across 1 award. The preceding period contained 1 active prime contractor and 1 award.

  3. Reported funding office

    UNITED STATES DEPARTMENT OF VETERANS AFFAIRS

    #3Up 2 from #5

    Latest 12 months

    $1.5M

    7.0% of positive obligations

    Versus preceding 12 months

    +$52K

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations increased 3.7% from $1.4M to $1.5M. The office’s share of positive obligations moved from 7.1% to 7.0%, a change of −0.1 percentage points.

    The latest period contains 3 actions across 1 award. The preceding period contained 1 active prime contractor and 1 award.

  4. Reported funding office

    580-HOUSTON(00580)

    #4Up 16 from #20

    Latest 12 months

    $1.4M

    6.8% of positive obligations

    Versus preceding 12 months

    +$1.1M

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations increased 288.2% from $366K to $1.4M. The office’s share of positive obligations moved from 1.8% to 6.8%, a change of +4.9 percentage points.

    The latest period contains 3 actions across 1 award and 1 newly active prime contractor. The preceding period contained 1 active prime contractor and 1 award.

  5. Reported funding office

    DEPT OF VETERANS AFFAIRS (36C528)

    #5Down 4 from #1

    Latest 12 months

    $1.4M

    6.7% of positive obligations

    Versus preceding 12 months

    −$695K

    2 active prime contractors · 2 awards

    View office comparison and evidence

    Reported obligations decreased 32.9% from $2.1M to $1.4M. The office’s share of positive obligations moved from 10.6% to 6.7%, a change of −3.9 percentage points.

    The latest period contains 6 actions across 2 awards. The preceding period contained 3 active prime contractors and 3 awards.

  6. Reported funding office

    565-FAYETTEVILLE (00565)(36565)

    #6Rank unchanged

    Latest 12 months

    $1.3M

    6.4% of positive obligations

    Versus preceding 12 months

    +$39K

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations increased 3.0% from $1.3M to $1.3M. The office’s share of positive obligations moved from 6.5% to 6.4%, a change of −0.1 percentage points.

    The latest period contains 3 actions across 1 award. The preceding period contained 1 active prime contractor and 2 awards.

  7. Reported funding office

    614-MEMPHIS(00614)

    #7Rank unchanged

    Latest 12 months

    $1.0M

    5.0% of positive obligations

    Versus preceding 12 months

    +$37K

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations increased 3.7% from $1.0M to $1.0M. The office’s share of positive obligations moved from 5.1% to 5.0%, a change of −0.1 percentage points.

    The latest period contains 1 action across 1 award. The preceding period contained 1 active prime contractor and 1 award.

  8. Reported funding office

    626-NASHVILLE (00626)

    #8Rank unchanged

    Latest 12 months

    $928K

    4.4% of positive obligations

    Versus preceding 12 months

    +$25K

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations increased 2.7% from $904K to $928K. The office’s share of positive obligations moved from 4.5% to 4.4%, a change of −0.1 percentage points.

    The latest period contains 1 action across 1 award. The preceding period contained 1 active prime contractor and 1 award.

  9. Reported funding office

    600-VA LONG BEACH HLTCAR SYS(00600)

    #9Down 7 from #2

    Latest 12 months

    $900K

    4.3% of positive obligations

    Versus preceding 12 months

    −$981K

    1 active prime contractor · 2 awards

    View office comparison and evidence

    Reported obligations decreased 52.2% from $1.9M to $900K. The office’s share of positive obligations moved from 9.4% to 4.3%, a change of −5.2 percentage points.

    The latest period contains 3 actions across 2 awards. The preceding period contained 1 active prime contractor and 1 award.

  10. Reported funding office

    629-SOUTHEAST LA HLTHCR SYS (00629)

    #10Rank unchanged

    Latest 12 months

    $837K

    4.0% of positive obligations

    Versus preceding 12 months

    +$0

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations increased 0.0% from $837K to $837K. The office’s share of positive obligations moved from 4.2% to 4.0%, a change of −0.2 percentage points.

    The latest period contains 2 actions across 1 award. The preceding period contained 1 active prime contractor and 1 award.

  11. Reported funding office

    596-LEXINGTON(00596)

    #11Up 5 from #16

    Latest 12 months

    $788K

    3.8% of positive obligations

    Versus preceding 12 months

    +$213K

    1 active prime contractor · 2 awards

    View office comparison and evidence

    Reported obligations increased 37.1% from $575K to $788K. The office’s share of positive obligations moved from 2.9% to 3.8%, a change of +0.9 percentage points.

    The latest period contains 4 actions across 2 awards. The preceding period contained 1 active prime contractor and 1 award.

  12. Reported funding office

    642-PHILADELPHIA (00642)(36C642)

    #15New to the positive-obligation ranking

    Latest 12 months

    $626K

    3.0% of positive obligations

    Versus preceding 12 months

    +$626K

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations rose from $0 to $626K. The office’s share of positive obligations moved from 0% to 3.0%, a change of +3.0 percentage points.

    The latest period contains 2 actions across 1 award and 1 newly active prime contractor. The preceding period contained 0 active prime contractors and 0 awards.

  13. Reported funding office

    664-SAN DIEGO HEALTHCARE SYS(00664)

    #18Down 14 from #4

    Latest 12 months

    $531K

    2.5% of positive obligations

    Versus preceding 12 months

    −$1.1M

    1 active prime contractor · 2 awards

    View office comparison and evidence

    Reported obligations decreased 66.6% from $1.6M to $531K. The office’s share of positive obligations moved from 8.0% to 2.5%, a change of −5.5 percentage points.

    The latest period contains 3 actions across 2 awards. The preceding period contained 1 active prime contractor and 2 awards.

    Leading award-level changes

  14. Reported funding office

    546-MIAMI (00546)(36C546)

    #21New to the positive-obligation ranking

    Latest 12 months

    $454K

    2.2% of positive obligations

    Versus preceding 12 months

    +$454K

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations rose from $0 to $454K. The office’s share of positive obligations moved from 0% to 2.2%, a change of +2.2 percentage points.

    The latest period contains 1 action across 1 award and 1 newly active prime contractor. The preceding period contained 0 active prime contractors and 0 awards.

  15. Reported funding office

    DEPT OF VETERANS AFFAIRS (36C620)

    No positive-obligation rank

    Latest 12 months

    $0

    0% of positive obligations

    Versus preceding 12 months

    −$554K

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations decreased 100.0% from $554K to $0. The office’s share of positive obligations moved from 2.8% to 0%, a change of −2.8 percentage points.

    The latest period contains 1 action across 1 award. The preceding period contained 1 active prime contractor and 1 award.

  16. Reported funding office

    DEPT OF VETERANS AFFAIRS (36C630)

    No positive-obligation rank

    Latest 12 months

    $0

    0% of positive obligations

    Versus preceding 12 months

    −$889K

    0 active prime contractors · 0 awards

    View office comparison and evidence

    Reported obligations decreased 100.0% from $889K to $0. The office’s share of positive obligations moved from 4.5% to 0%, a change of −4.5 percentage points.

    The latest period contains 0 actions across 0 awards. The preceding period contained 1 active prime contractor and 1 award.

Contract types, competition, and procurement methods

From Sep 11, 2025 through Sep 10, 2026, 36 awards had positive obligations totaling $21.2M. Simplified Acquisition was the leading reported procedure, accounting for 44.5% of positive obligations. Awards with a reported parent IDV accounted for 16.0%.

Leading award type
57.6%
Purchase Order
Leading reported procedure
44.5%
Simplified Acquisition
Reported parent IDV
16.0%
of positive obligations had a reported parent IDV
Median reported offers
1
34 of 36 awards reported offers

Buying method changes

Compared with Sep 11, 2024–Sep 10, 2025. Based on 36 current awards and 33 preceding awards with positive net obligations.

Simplified Acquisition obligation share
44.5%
Down from 59.0% in the preceding period
How to read these changes

Directional color and the Up or Down labels show historical movement only. Green does not mean favorable and red does not mean unfavorable; neither predicts a future procurement method.

View buying-method details and data coverage

Award types

Reported valueAwardsPositive obligationsShare
Purchase Order(B)25$12.2M57.6%
Definitive Contract(D)7$5.6M26.4%
BPA Call(A)2$1.8M8.4%
Delivery Order(C)2$1.6M7.6%

Reported parent-award types

Reported valueAwardsPositive obligationsShare
BPA(E)2$1.8M8.4%
IDC(B)2$1.6M7.6%
Not reported32$17.8M84.0%

Single- or multiple-award parent structure

Reported valueAwardsPositive obligationsShare
Single Award(S)4$3.4M16.0%
Not reported32$17.8M84.0%

Solicitation procedures

Reported valueAwardsPositive obligationsShare
Simplified Acquisition(SP1)15$9.4M44.5%
Sp1(SIMPLIFIED ACQUISITION)7$4.3M20.2%
Only One Source(SSS)9$4.2M19.8%
Sss(ONLY ONE SOURCE)5$3.3M15.5%

Extent competed

Reported valueAwardsPositive obligationsShare
Competed Under SAP(F)10$6.1M28.6%
Not Competed Under SAP(G)5$3.4M15.9%
F(COMPETED UNDER SAP)5$2.6M12.3%
Not Available for Competition(B)2$2.3M10.7%
B(NOT AVAILABLE FOR COMPETITION)2$2.2M10.3%
Not Competed(C)7$1.9M9.1%
Other reported values5$2.8M13.2%

Fair-opportunity and limited-source reporting

Reported valueAwardsPositive obligationsShare
Not reported36$21.2M100.0%

Other-than-full-and-open reasons

Reported valueAwardsPositive obligationsShare
Authorized by Statute (FAR 6.302-5(A)(2)(I))(OTH)7$6.0M28.5%
SAP Non-Competition (FAR 13)(SP2)4$3.5M16.4%
Only One Source-Other (FAR 6.302-1 Other)(ONE)6$2.3M10.7%
Urgency (FAR 6.302-2)(URG)4$757K3.6%
Not reported15$8.6M40.8%

Contract pricing types

Reported valueAwardsPositive obligationsShare
Firm Fixed Price(J)24$13.6M64.3%
J(FIRM FIXED PRICE)12$7.6M35.7%

Product or Service Codes

Reported valueAwardsPositive obligationsShare
Support- Professional: Communications(R426)18$13.1M61.7%
Support- Administrative: Other(R699)9$3.2M14.9%
IT and Telecom - Service Delivery Support Services: Itsm, Operations Center, Project/Pm (Labor)(DD01)2$2.5M11.7%
Support- Professional: Other(R499)5$2.3M10.8%
Maint/Repair/Rebuild of Equipment- Medical, Dental, and Veterinary Equipment and Supplies(J065)1$188K0.89%
Medical- Other(Q999)1$22K0.10%

Awarding subagencies

Reported valueAwardsPositive obligationsShare
Department of Veterans Affairs(3600)36$21.2M100.0%

Awarding offices

Reported valueAwardsPositive obligationsShare
242-Network Contract Office 02 (36c242)(36C242)8$6.0M28.1%
249-Network Contract Office 9 (36c249)(36C249)5$3.5M16.5%
256-Network Contract Office 16 (36c256)(36C256)4$3.4M16.2%
246-Network Contracting Office 6 (36c246)(36C246)6$2.2M10.5%
261-Network Contract Office 21 (36c261)(36C261)2$1.6M7.7%
262-Network Contract Office 22 (36c262)(36C262)2$1.5M7.1%
Other reported values9$2.9M13.8%

Reported parent IDVs

Reported valueAwardsPositive obligationsShare
36C24924A0036(3600)1$1.0M4.9%
36C24924D0005(3600)1$928K4.4%
36C24925A0008(3600)1$738K3.5%
36C25624D0001(3600)1$676K3.2%
Not reported32$17.8M84.0%

Offers, award size, and timing

Median reported offers
1 median
34 reported · 2 not reported
Positive award obligations
$600K median
$239K–$757K middle 50%
Reported performance period
546 days (~18 months) median
36 reported · 0 not reported

Calculations group latest-period actions by award, retain awards with positive net obligations for share denominators, and use each award's latest reported USAspending procurement fields as of Sep 10, 2026. Blank competition, pricing, PSC, or parent-IDV values remain not reported; they are not inferred. Offer counts must be positive and below the FPDS 999 placeholder. Awarding organizations can differ from the funding agency that defines this page.

Top federal contractors

Latest 12-month market share, concentration, and complete prime contractor rankings across the period shown.

Prime contractor concentration
8 of 19prime contractors account for at least 80% of positive obligations in the last 12 months
Largest prime contractor
32.9%of positive obligations in the last 12 months
Leading four prime contractors
62.0%of positive obligations in the last 12 months
Leading eight prime contractors
81.1%of positive obligations in the last 12 months

Based on $21.0M in positive obligations during the 12 months ending Sep 10, 2026. Individual shares and movement appear in the searchable rankings below. Movement compares with Sep 11, 2024–Sep 10, 2025.

Last 12mo obligation volume: Highest positive obligations first; net deobligations follow by magnitude; contractors with no activity in the last 12 months follow by all-period obligations. Ranks use the complete contractor list and remain fixed when search narrows the results.

15 leading contractors
  1. #1

    Last 12mo obligations

    $6.9M

    32.9%

    Dollar movement

    +$1.8M

    vs. prior 12 months

    Last 12mo awards

    14 awards

    25 actions

    Historical and award details for INNOVATION AT WORK INC
    Obligations: prior → latest
    $5.1M → $6.9M
    +35.0%
    Share: prior → latest
    25.7% → 32.9%
    +7.2 percentage points
    All-period obligations
    $23.1M
    23.6% of all-period positive obligations · 19 awards
    Recorded activity
    Since Oct 1, 2021
    through Sep 3, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside108
    Reported no set-aside40
    Not reported00
    Reported small business148
    All-period set-aside types
    • 14 · SDVOSB set-aside
    • 1 · SDVOSB sole source
  2. #2

    Last 12mo obligations

    $2.6M

    12.2%

    Dollar movement

    −$395K

    vs. prior 12 months

    Last 12mo awards

    6 awards

    13 actions

    Historical and award details for MAGELLAN SOLUTIONS USA INC.
    Obligations: prior → latest
    $3.0M → $2.6M
    −13.3%
    Share: prior → latest
    14.8% → 12.2%
    −2.6 percentage points
    All-period obligations
    $16.3M
    16.6% of all-period positive obligations · 10 awards
    Recorded activity
    Since Oct 1, 2021
    through May 21, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside32
    Reported no set-aside32
    Not reported00
    Reported small business64
    All-period set-aside types
    • 5 · SDVOSB set-aside
  3. #3

    Last 12mo obligations

    $2.1M

    9.9%

    Dollar movement

    +$72K

    vs. prior 12 months

    Last 12mo awards

    2 awards

    4 actions

    Historical and award details for EMPLOYMENT SOURCE INC
    Obligations: prior → latest
    $2.0M → $2.1M
    +3.6%
    Share: prior → latest
    10.0% → 9.9%
    −0.2 percentage points
    All-period obligations
    $8.7M
    8.9% of all-period positive obligations · 7 awards
    Recorded activity
    Since Oct 1, 2021
    through Jun 24, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside23
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  4. #4

    Last 12mo obligations

    $1.5M

    7.0%

    Dollar movement

    +$52K

    vs. prior 12 months

    Last 12mo awards

    1 award

    3 actions

    Historical and award details for EVERAS COMMUNITY SERVICES, INC.
    Obligations: prior → latest
    $1.4M → $1.5M
    +3.7%
    Share: prior → latest
    7.1% → 7.0%
    −0.1 percentage points
    All-period obligations
    $6.8M
    7.0% of all-period positive obligations · 2 awards
    Recorded activity
    Since Oct 1, 2021
    through Jun 15, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside11
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  5. #5

    Last 12mo obligations

    $1.1M

    5.4%

    Dollar movement

    +$254K

    vs. prior 12 months

    Last 12mo awards

    1 award

    1 action

    Historical and award details for CORPORATE SOURCE, INC THE
    Obligations: prior → latest
    $889K → $1.1M
    +28.5%
    Share: prior → latest
    4.5% → 5.4%
    +1.0 percentage points
    All-period obligations
    $4.5M
    4.6% of all-period positive obligations · 2 awards
    Recorded activity
    Since Oct 1, 2021
    through Oct 1, 2025

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside11
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  6. #6

    Last 12mo obligations

    $1.0M

    5.0%

    Dollar movement

    +$37K

    vs. prior 12 months

    Last 12mo awards

    1 award

    1 action

    Historical and award details for MEMPHIS GOODWILL INDUSTRIES INC
    Obligations: prior → latest
    $1.0M → $1.0M
    +3.7%
    Share: prior → latest
    5.1% → 5.0%
    −0.1 percentage points
    All-period obligations
    $4.1M
    4.2% of all-period positive obligations · 4 awards
    Recorded activity
    Since Oct 1, 2021
    through Oct 1, 2025

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside11
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  7. #7

    Last 12mo obligations

    $928K

    4.4%

    Dollar movement

    +$25K

    vs. prior 12 months

    Last 12mo awards

    1 award

    1 action

    Historical and award details for BOBBY DODD INSTITUTE, INC.
    Obligations: prior → latest
    $904K → $928K
    +2.7%
    Share: prior → latest
    4.5% → 4.4%
    −0.1 percentage points
    All-period obligations
    $4.1M
    4.2% of all-period positive obligations · 5 awards
    Recorded activity
    Since Oct 1, 2021
    through Oct 1, 2025

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside00
    Not reported11
    Reported small business00
    All-period set-aside types

    None reported.

  8. #8

    Last 12mo obligations

    $900K

    4.3%

    Dollar movement

    −$981K

    vs. prior 12 months

    Last 12mo awards

    2 awards

    3 actions

    Historical and award details for LIGHTHOUSE FOR THE BLIND OF HOUSTON
    Obligations: prior → latest
    $1.9M → $900K
    −52.2%
    Share: prior → latest
    9.4% → 4.3%
    −5.2 percentage points
    All-period obligations
    $5.6M
    5.7% of all-period positive obligations · 2 awards
    Recorded activity
    Since Nov 15, 2021
    through Aug 25, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside21
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  9. #9

    Last 12mo obligations

    $788K

    3.8%

    Dollar movement

    +$213K

    vs. prior 12 months

    Last 12mo awards

    2 awards

    4 actions

    Historical and award details for CENTRAL ASSOCIATION FOR THE BLIND, INC.
    Obligations: prior → latest
    $575K → $788K
    +37.1%
    Share: prior → latest
    2.9% → 3.8%
    +0.9 percentage points
    All-period obligations
    $2.3M
    2.4% of all-period positive obligations · 3 awards
    Recorded activity
    Since Oct 1, 2022
    through May 26, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside21
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  10. #10

    Last 12mo obligations

    $709K

    3.4%

    Dollar movement

    +$34K

    vs. prior 12 months

    Last 12mo awards

    1 award

    3 actions

    Historical and award details for AURORA OF CENTRAL NEW YORK, INC.
    Obligations: prior → latest
    $676K → $709K
    +5.0%
    Share: prior → latest
    3.4% → 3.4%
    0.0 percentage points
    All-period obligations
    $2.6M
    2.7% of all-period positive obligations · 2 awards
    Recorded activity
    Since Oct 1, 2021
    through Jul 9, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside11
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  11. #11

    Last 12mo obligations

    $706K

    3.4%

    Dollar movement

    +$41K

    vs. prior 12 months

    Last 12mo awards

    1 award

    3 actions

    Historical and award details for VIA VISUALLY IMPAIRED ADVANCEMENT
    Obligations: prior → latest
    $666K → $706K
    +6.1%
    Share: prior → latest
    3.3% → 3.4%
    0.0 percentage points
    All-period obligations
    $3.3M
    3.4% of all-period positive obligations · 2 awards
    Recorded activity
    Since Oct 1, 2021
    through Aug 25, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside11
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  12. #12

    Last 12mo obligations

    $579K

    2.8%

    Dollar movement

    +$31K

    vs. prior 12 months

    Last 12mo awards

    2 awards

    3 actions

    Historical and award details for GOODWILL INDUSTRIES OF NORTH LOUISIANA, INC.
    Obligations: prior → latest
    $548K → $579K
    +5.7%
    Share: prior → latest
    2.8% → 2.8%
    0.0 percentage points
    All-period obligations
    $2.5M
    2.5% of all-period positive obligations · 4 awards
    Recorded activity
    Since Oct 1, 2021
    through May 29, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside00
    Not reported22
    Reported small business00
    All-period set-aside types

    None reported.

  13. #13

    Last 12mo obligations

    $544K

    2.6%

    Dollar movement

    −$9K

    vs. prior 12 months

    Last 12mo awards

    2 awards

    3 actions

    Historical and award details for ASSOCIATION FOR VISION REHABILITATION AND EMPLOYMENT, INC
    Obligations: prior → latest
    $554K → $544K
    −1.7%
    Share: prior → latest
    2.8% → 2.6%
    −0.2 percentage points
    All-period obligations
    $2.7M
    2.7% of all-period positive obligations · 2 awards
    Recorded activity
    Since Oct 1, 2021
    through Jul 9, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside21
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  14. #14

    Last 12mo obligations

    $505K

    2.4%

    Dollar movement

    $0

    no change vs. prior 12 months

    Last 12mo awards

    2 awards

    8 actions

    Historical and award details for CAREER MANAGEMENT ASSOCIATES OF IOWA, LLC
    Obligations: prior → latest
    $505K → $505K
    +0.0%
    Share: prior → latest
    2.5% → 2.4%
    −0.1 percentage points
    All-period obligations
    $2.6M
    2.6% of all-period positive obligations · 4 awards
    Recorded activity
    Since Oct 1, 2021
    through Sep 9, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside11
    Reported no set-aside11
    Not reported00
    Reported small business22
    All-period set-aside types
    • 3 · SDVOSB set-aside
  15. #15

    Last 12mo obligations

    $56K

    0.27%

    Dollar movement

    +$56K

    vs. prior 12 months

    Last 12mo awards

    1 award

    2 actions

    Historical and award details for DEBORGEM ENTERPRISES INCORPORATED
    Obligations: prior → latest
    $0 → $56K
    Not comparable
    Share: prior → latest
    0% → 0.27%
    +0.3 percentage points
    All-period obligations
    $56K
    0.060% of all-period positive obligations · 1 award
    Recorded activity
    Since Jun 30, 2026
    through Aug 31, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside10
    Not reported00
    Reported small business10
    All-period set-aside types

    None reported.

Recent federal contract award activity

Recent contract actions with unusually large obligation changes or meaningful shifts in contractor and funding-office activity.

Base award

This action

+$1.1M

CORPORATE SOURCE, INC THE

242-NETWORK CONTRACT OFFICE 02 (36C242)

FY26 NYH SWITCHBOARD SERVICES (BASE+4)

Why it stands out

The contractor climbed 3 positions in this market.

It now ranks #5 by positive obligations over the latest 12 months.

Award net obligations
$1.1M
Share of 12-month positive obligations
5.4%
Supporting data
Prime contractor
#5 · 5.4% share
up 3 ranks · +1.0 percentage points · $254K net increase; action exceeded it by $889K
Funding office
#1 · 12.3% attributed share
+12.3 percentage points · $2.6M net increase; action accounted for 44.2%
PIID 36C24226P0012
Modification

This action

+$1.6M

MAGELLAN SOLUTIONS USA INC.

261-NETWORK CONTRACT OFFICE 21 (36C261)

OY2 TELEPHONE OPERATORS SERVICES

Why it stands out

One action represented 7.7% of the market’s latest 12-month positive obligations.

At $1.6M, the action was large enough to materially affect the latest 12-month market picture.

Award net obligations
$5.1M
Share of 12-month positive obligations
7.7%
Supporting data
Prime contractor
#2 · 12.2% share
$395K net decline despite this positive action
PIID 36C26124C0004 · Mod P00004
Modification

This action

+$1.5M

EVERAS COMMUNITY SERVICES, INC.

UNITED STATES DEPARTMENT OF VETERANS AFFAIRS

TELEPHONE OPERATORS - ABILITYONE

Why it stands out

The contractor and funding office both climbed their market rankings.

Both rank changes are shown in the supporting movement data.

Award net obligations
$4.3M
Share of 12-month positive obligations
7.0%
PIID 36C24224C0005 · Mod P00006
Modification

This action

+$1.3M

EMPLOYMENT SOURCE INC

565-FAYETTEVILLE (00565)(36565)

ADMINISTRATIVE AND TELEPHONE SWITCHBOARD OPERATOR SERVICES

Why it stands out

One action represented 6.4% of the market’s latest 12-month positive obligations.

At $1.3M, the action was large enough to materially affect the latest 12-month market picture.

Award net obligations
$2.6M
Share of 12-month positive obligations
6.4%
PIID 36C24625C0002 · Mod P00002
Modification

This action

+$837K

INNOVATION AT WORK INC

629-SOUTHEAST LA HLTHCR SYS (00629)

SWITCHBOARD OPERATOR SERVICES FOR THE NEW ORLEANS, LA VAMC. MOD TO FUND OPTION 4

Why it stands out

The award grew alongside stronger contractor activity.

The modification added $837K while contractor obligations rose $1.8M overall.

Award net obligations
$3.8M
Share of 12-month positive obligations
4.0%
Supporting data
Prime contractor
#1 · 32.9% share
+7.2 percentage points · $1.8M net increase; action accounted for 46.8%
Related:Largest share gain
PIID 36C25622P0016 · Mod P00008
Base award

This action

+$600K

CENTRAL ASSOCIATION FOR THE BLIND, INC.

596-LEXINGTON(00596)

TELEPHONE OPERATOR SERVICES

Why it stands out

The contractor climbed 2 positions in this market.

It now ranks #9 by positive obligations over the latest 12 months.

Award net obligations
$600K
Share of 12-month positive obligations
2.9%
Supporting data
Prime contractor
#9 · 3.8% share
up 2 ranks · +0.9 percentage points · $213K net increase; action exceeded it by $386K
PIID 36C24926C0019
View recent award activity by date (10)
  1. INNOVATION AT WORK INCBase award · PIID 36C24826P1213
    Action+$454K
    Award net obligations$454K
  2. DEBORGEM ENTERPRISES INCORPORATEDModification · PIID 36C25026P0842
    Action+$19K
    Award net obligations$56K
  3. LIGHTHOUSE FOR THE BLIND OF HOUSTONModification · PIID 36C26224P2511
    Action+$979K
    Award net obligations$2.9M
  4. INNOVATION AT WORK INCModification · PIID 36C25625P1682
    Action+$717K
    Award net obligations$1.4M
  5. INNOVATION AT WORK INCModification · PIID 36C24626P0536
    Action+$53K
    Award net obligations$317K
  6. G & P TECHNOLOGY SERVICES LLCBase award · PIID 36C25026C0132
    Action+$52K
    Award net obligations$52K
  7. DEBORGEM ENTERPRISES INCORPORATEDBase award · PIID 36C25026P0842
    Action+$38K
    Award net obligations$56K
  8. INNOVATION AT WORK INCModification · PIID 36C24626P0536
    Action+$106K
    Award net obligations$317K
  9. CAREER MANAGEMENT ASSOCIATES OF IOWA, LLCDeobligation · PIID 36C24626P0555
    Action−$431K
    Award net obligations$0
  10. GOODWILL INDUSTRIES OF NORTH LOUISIANA, INC.Deobligation · PIID 36C25625N1231
    Action−$106K
    Award net obligations$561K

VA telephone answering services market FAQs

Answers based on reported federal contract data.

Who are the top VA telephone answering services contractors?

In the 12 months through September 10, 2026, INNOVATION AT WORK INC, MAGELLAN SOLUTIONS USA INC., and EMPLOYMENT SOURCE INC were the leading VA telephone answering services prime contractors by positive obligations.

  1. #1

    INNOVATION AT WORK INC

    $6,908,160 in positive obligations

  2. #2

    MAGELLAN SOLUTIONS USA INC.

    $2,561,522 in positive obligations

  3. #3

    EMPLOYMENT SOURCE INC

    $2,073,449 in positive obligations

Rankings use reported USAspending award data.

Did VA contract obligations increase in the telephone answering services market?

Yes. Measured by net prime contract obligations, reported VA activity in the telephone answering services market increased 5.4% from $19,934,345 in the preceding 12 months to $21,004,161 in the 12 months through September 10, 2026.

Latest 12 months
$21,004,161
Net prime contract obligations
Preceding 12 months
$19,934,345
Net prime contract obligations
Change
+5.4%
Between matched 12-month periods

Reported contract actions, not outlays or a forecast.

What recent VA contract award activity was reported in the telephone answering services market?

Recent VA contract award activity reported in the telephone answering services market included actions for CORPORATE SOURCE, INC THE, MAGELLAN SOLUTIONS USA INC., and EVERAS COMMUNITY SERVICES, INC. during the 12 months through September 10, 2026.

Action obligations are transaction-level amounts, not current award-level obligations.

Which procurement methods were reported for VA contracts under NAICS 561421?

From September 11, 2025 through September 10, 2026, VA reported 36 positive-obligation awards for telephone answering services under NAICS 561421. The leading award type was purchase order. The leading reported procedure was simplified acquisition.

Positive-obligation awards
36
Leading reported procedure
Simplified Acquisition
44.5% of positive obligations
Leading award type
Purchase Order
57.6% of positive obligations
Full and open
0%
of positive obligations
Reported parent IDV
16%
of positive obligations

Percentages use positive obligations as the denominator.

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Related market research

Complete market indexes:

Same NAICS at other agencies:

Nearby NAICS at this agency:

Markets sharing leading prime records:

Leading-prime vehicle memberships:

Company memberships do not establish award-channel use.

Reported obligations include contract actions from October 1, 2021 through September 10, 2026. Set-aside and business-size fields reflect award records, not a contractor's current eligibility.

Review data methodology