Federal Capture Intelligence

Top VA telephone answering services contractors (NAICS 561421)

Contract actions: October 1, 2021 – October 23, 2026 Updated October 24, 2026 Department of Veterans Affairs agency guide NAICS 561421 · Telephone Answering Services
Latest 12 months
$6.7M
Net obligations · Down $12.1M vs. $18.8M preceding
Prime contractors
10
With positive obligations in the latest 12 months

Research the VA federal contracting market for telephone answering services under NAICS 561421. Compare top federal contractors and market share, reported contract obligations and spending trends, funding-office attribution, recent award activity, and contract types, competition, and procurement methods.

Contract obligation trends for Telephone Answering Services at the Department of Veterans Affairs

Federal records show $98.2M in net obligations across 93 awards in Telephone Answering Services at the Department of Veterans Affairs from Oct 1, 2021 through Oct 23, 2026. This market accounts for 0.028% of $349.8B in agency-wide net prime contract obligations over the period shown. Latest 12-month net obligations decreased 64.5% from $18.8M to $6.7M. 2 prime contractors accounted for at least 80% of positive obligations in that latest period.

Fiscal-year activity

FY27 is year-to-date through Oct 23, 2026; earlier years show complete fiscal-year totals.

FY27 year-to-date: $158K versus $13.8M through the same date in FY26 (−98.9%).
Net obligations · complete fiscal yearNet obligations · FY27 YTDContract actions
View fiscal-year data table
Fiscal yearNet obligationsContract actionsCoverage
FY2022$20.1M94Complete
FY2023$19.2M58Complete
FY2024$19.3M62Complete
FY2025$19.2M63Complete
FY2026$20.3M78Complete

Market at a glance

All reported prime contract awards
All-period net obligations
$98.2M
93 awards · 26 prime contractors
Latest 12-month movement
−64.5%
$6.7M vs. $18.8M
Leading eight prime share
99.8%
Share held by the eight leading prime contractors in the latest 12 months
View agency share, denominators, and set-aside reporting
Agency context
0.028% of $349.8B in agency-wide net obligations.
Set-aside share when reported
38.8% of 85 awards with reported set-aside status.
Set-aside reporting
33 set aside · 52 no set-aside · 8 not reported

What changed in the last 12 months?

Oct 24, 2025–Oct 23, 2026, compared with Oct 24, 2024–Oct 23, 2025.

Competitive shifts

MAGELLAN SOLUTIONS USA INC. lost the most market share
15.5%→3.3%−12.2 percentage points
The contractor now ranks #5 by positive obligations, based on 9 reported actions.
EVERAS COMMUNITY SERVICES, INC. fell the most in the contractor rankings
#4→#10Down 6 places
The contractor accounts for 0.070% of positive obligations across 2 reported actions.

Market structure

Top-five contractor share increased
64.11%→98.15%+34.0 percentage points
Contractors outside the top five now account for 1.8% of positive obligations.

Buyer demand

Reported obligations through 242-NETWORK CONTRACT OFFICE 02 (36C242) decreased
$2.3M→$239K−$2.1M
Latest-period activity spans 5 awards across 3 prime contractors.
How these findings are calculated

Findings are selected from matched-period changes in obligations, share, rank, funding offices, concentration, reported set-asides, material award actions, and agency-peer outliers. Related signals are combined, and only material evidence-backed changes are shown. Review the full methodology.

Federal contract obligations by funding office

See how positive obligations were attributed across funding offices in the 12 months ending Oct 23, 2026.

13.3% of positive obligations were attributed to 600-VA LONG BEACH HLTCAR SYS(00600). That represents $900K, down $54K from the preceding 12 months.

Latest 12-month share of positive obligations; the gray segment represents all other reported offices.

  1. 600-VA LONG BEACH HLTCAR SYS(00600)13.3% · $900K · down $54K
  2. 508-ATLANTA (00508)(36C508)11.2% · $757K · up $58K
  3. 596-LEXINGTON(00596)10.9% · $741K · up $411K
  4. 580-HOUSTON(00580)10.6% · $717K · down $352K
  5. 642-PHILADELPHIA (00642)(36C642)9.2% · $626K · up $626K
  6. All other reported offices44.9% of positive obligations
View reported office rankings, comparisons, and evidence

USAspending assigns each award to a funding office. That office may differ from the requiring activity, program office, contracting office, individual buyer, or actual customer.

  1. Reported funding office

    600-VA LONG BEACH HLTCAR SYS(00600)

    #1Up 8 from #9

    Latest 12 months

    $900K

    13.3% of positive obligations

    Versus preceding 12 months

    −$54K

    1 active prime contractor · 2 awards

    View office comparison and evidence

    Reported obligations decreased 5.7% from $954K to $900K. The office’s share of positive obligations moved from 5.1% to 13.3%, a change of +8.2 percentage points.

    The latest period contains 3 actions across 2 awards. The preceding period contained 1 active prime contractor and 1 award.

  2. Reported funding office

    508-ATLANTA (00508)(36C508)

    #2Up 11 from #13

    Latest 12 months

    $757K

    11.2% of positive obligations

    Versus preceding 12 months

    +$58K

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations increased 8.3% from $699K to $757K. The office’s share of positive obligations moved from 3.7% to 11.2%, a change of +7.4 percentage points.

    The latest period contains 2 actions across 1 award. The preceding period contained 1 active prime contractor and 1 award.

  3. Reported funding office

    596-LEXINGTON(00596)

    #3Up 15 from #18

    Latest 12 months

    $741K

    10.9% of positive obligations

    Versus preceding 12 months

    +$411K

    1 active prime contractor · 2 awards

    View office comparison and evidence

    Reported obligations increased 124.7% from $330K to $741K. The office’s share of positive obligations moved from 1.8% to 10.9%, a change of +9.2 percentage points.

    The latest period contains 3 actions across 2 awards. The preceding period contained 1 active prime contractor and 1 award.

  4. Reported funding office

    580-HOUSTON(00580)

    #4Up 3 from #7

    Latest 12 months

    $717K

    10.6% of positive obligations

    Versus preceding 12 months

    −$352K

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations decreased 32.9% from $1.1M to $717K. The office’s share of positive obligations moved from 5.7% to 10.6%, a change of +4.9 percentage points.

    The latest period contains 2 actions across 1 award. The preceding period contained 2 active prime contractors and 2 awards.

  5. Reported funding office

    642-PHILADELPHIA (00642)(36C642)

    #5New to the positive-obligation ranking

    Latest 12 months

    $626K

    9.2% of positive obligations

    Versus preceding 12 months

    +$626K

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations rose from $0 to $626K. The office’s share of positive obligations moved from 0% to 9.2%, a change of +9.2 percentage points.

    The latest period contains 2 actions across 1 award and 1 newly active prime contractor. The preceding period contained 0 active prime contractors and 0 awards.

    Leading award-level changes

  6. Reported funding office

    534-CHARLESTON (00534)(36C534)

    #6Up 8 from #14

    Latest 12 months

    $624K

    9.2% of positive obligations

    Versus preceding 12 months

    +$35K

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations increased 5.9% from $589K to $624K. The office’s share of positive obligations moved from 3.1% to 9.2%, a change of +6.0 percentage points.

    The latest period contains 3 actions across 1 award. The preceding period contained 1 active prime contractor and 1 award.

  7. Reported funding office

    664-SAN DIEGO HEALTHCARE SYS(00664)

    #7Down 1 from #6

    Latest 12 months

    $531K

    7.8% of positive obligations

    Versus preceding 12 months

    −$544K

    1 active prime contractor · 2 awards

    View office comparison and evidence

    Reported obligations decreased 50.6% from $1.1M to $531K. The office’s share of positive obligations moved from 5.7% to 7.8%, a change of +2.1 percentage points.

    The latest period contains 3 actions across 2 awards. The preceding period contained 1 active prime contractor and 2 awards.

  8. Reported funding office

    HAMPTON 590 (36C590)

    #8Up 11 from #19

    Latest 12 months

    $475K

    7.0% of positive obligations

    Versus preceding 12 months

    +$158K

    2 active prime contractors · 3 awards

    View office comparison and evidence

    Reported obligations increased 50.0% from $317K to $475K. The office’s share of positive obligations moved from 1.7% to 7.0%, a change of +5.3 percentage points.

    The latest period contains 8 actions across 3 awards and 1 newly active prime contractor. The preceding period contained 1 active prime contractor and 1 award.

  9. Reported funding office

    546-MIAMI (00546)(36C546)

    #9New to the positive-obligation ranking

    Latest 12 months

    $454K

    6.7% of positive obligations

    Versus preceding 12 months

    +$454K

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations rose from $0 to $454K. The office’s share of positive obligations moved from 0% to 6.7%, a change of +6.7 percentage points.

    The latest period contains 1 action across 1 award and 1 newly active prime contractor. The preceding period contained 0 active prime contractors and 0 awards.

  10. Reported funding office

    520-BILOXI (00520)

    #10Up 10 from #20

    Latest 12 months

    $252K

    3.7% of positive obligations

    Versus preceding 12 months

    −$19K

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations decreased 7.0% from $271K to $252K. The office’s share of positive obligations moved from 1.4% to 3.7%, a change of +2.3 percentage points.

    The latest period contains 3 actions across 1 award. The preceding period contained 2 active prime contractors and 3 awards.

  11. Reported funding office

    242-NETWORK CONTRACT OFFICE 02 (36C242)

    #12Down 11 from #1

    Latest 12 months

    $239K

    3.5% of positive obligations

    Versus preceding 12 months

    −$2.1M

    3 active prime contractors · 5 awards

    View office comparison and evidence

    Reported obligations decreased 89.8% from $2.3M to $239K. The office’s share of positive obligations moved from 12.5% to 3.5%, a change of −9.0 percentage points.

    The latest period contains 6 actions across 5 awards. The preceding period contained 3 active prime contractors and 3 awards.

    Leading award-level changes

  12. Reported funding office

    583-INDIANAPOLIS(00583)

    #13New to the positive-obligation ranking

    Latest 12 months

    $108K

    1.6% of positive obligations

    Versus preceding 12 months

    +$108K

    2 active prime contractors · 2 awards

    View office comparison and evidence

    Reported obligations rose from $0 to $108K. The office’s share of positive obligations moved from 0% to 1.6%, a change of +1.6 percentage points.

    The latest period contains 3 actions across 2 awards and 2 newly active prime contractors. The preceding period contained 0 active prime contractors and 0 awards.

  13. Reported funding office

    UNITED STATES DEPARTMENT OF VETERANS AFFAIRS

    #17Down 14 from #3

    Latest 12 months

    $5K

    0.070% of positive obligations

    Versus preceding 12 months

    −$1.5M

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations decreased 99.7% from $1.5M to $5K. The office’s share of positive obligations moved from 7.8% to 0.070%, a change of −7.7 percentage points.

    The latest period contains 2 actions across 1 award. The preceding period contained 1 active prime contractor and 1 award.

  14. Reported funding office

    261-NETWORK CONTRACT OFFICE 21 (36C261)

    No positive-obligation rank

    Latest 12 months

    $0

    0% of positive obligations

    Versus preceding 12 months

    −$1.6M

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations decreased 100.0% from $1.6M to $0. The office’s share of positive obligations moved from 8.6% to 0%, a change of −8.6 percentage points.

    The latest period contains 1 action across 1 award. The preceding period contained 1 active prime contractor and 1 award.

  15. Reported funding office

    DEPT OF VETERANS AFFAIRS

    No positive-obligation rank

    Latest 12 months

    $0

    0% of positive obligations

    Versus preceding 12 months

    −$1.4M

    2 active prime contractors · 2 awards

    View office comparison and evidence

    Reported obligations decreased 100.0% from $1.4M to $0. The office’s share of positive obligations moved from 7.5% to 0%, a change of −7.5 percentage points.

    The latest period contains 3 actions across 2 awards. The preceding period contained 3 active prime contractors and 3 awards.

  16. Reported funding office

    565-FAYETTEVILLE (00565)(36565)

    No positive-obligation rank

    Latest 12 months

    −$12K

    0% of positive obligations

    Versus preceding 12 months

    −$1.4M

    1 active prime contractor · 1 award

    View office comparison and evidence

    Reported obligations moved from $1.4M in net obligations to $12K in net deobligations. The office’s share of positive obligations moved from 7.2% to 0%, a change of −7.2 percentage points.

    The latest period contains 3 actions across 1 award. The preceding period contained 1 active prime contractor and 2 awards.

Contract types, competition, and procurement methods

From Oct 24, 2025 through Oct 23, 2026, 22 awards had positive obligations totaling $6.9M. Simplified Acquisition was the leading reported procedure, accounting for 47.1% of positive obligations. Awards with a reported parent IDV accounted for 0%.

Leading award type
88.4%
Purchase Order
Leading reported procedure
47.1%
Simplified Acquisition
Reported parent IDV
0%
of positive obligations had a reported parent IDV
Median reported offers
1
22 of 22 awards reported offers

Buying method changes

Compared with Oct 24, 2024–Oct 23, 2025. Based on 22 current awards and 35 preceding awards with positive net obligations.

Parent-IDV obligation share
0%
Down from 17.6% in the preceding period
Simplified Acquisition obligation share
47.1%
Down from 62.8% in the preceding period
Median positive award obligations
$239K
Down from $544K in the preceding period
How to read these changes

Directional color and the Up or Down labels show historical movement only. Green does not mean favorable and red does not mean unfavorable; neither predicts a future procurement method.

View buying-method details and data coverage

Award types

Reported valueAwardsPositive obligationsShare
Purchase Order(B)18$6.1M88.4%
Definitive Contract(D)4$798K11.6%

Reported parent-award types

Reported valueAwardsPositive obligationsShare
Not reported22$6.9M100.0%

Single- or multiple-award parent structure

Reported valueAwardsPositive obligationsShare
Not reported22$6.9M100.0%

Solicitation procedures

Reported valueAwardsPositive obligationsShare
Simplified Acquisition(SP1)7$3.2M47.1%
Sp1(SIMPLIFIED ACQUISITION)6$2.4M35.6%
Only One Source(SSS)5$710K10.3%
Sss(ONLY ONE SOURCE)4$472K6.9%

Extent competed

Reported valueAwardsPositive obligationsShare
Competed Under SAP(F)6$2.6M38.4%
F(COMPETED UNDER SAP)5$1.5M21.4%
G(NOT COMPETED UNDER SAP)1$979K14.3%
Not Competed(C)5$710K10.3%
Not Competed Under SAP(G)1$600K8.7%
C(NOT COMPETED)3$467K6.8%
Other reported values1$5K0.073%

Fair-opportunity and limited-source reporting

Reported valueAwardsPositive obligationsShare
Not reported22$6.9M100.0%

Other-than-full-and-open reasons

Reported valueAwardsPositive obligationsShare
SAP Non-Competition (FAR 13)(SP2)1$979K14.3%
Only One Source-Other (FAR 6.302-1 Other)(ONE)4$673K9.8%
Authorized by Statute (FAR 6.302-5(A)(2)(I))(OTH)2$605K8.8%
Urgency (FAR 6.302-2)(URG)4$504K7.3%
Not reported11$4.1M59.8%

Contract pricing types

Reported valueAwardsPositive obligationsShare
Firm Fixed Price(J)12$3.9M57.5%
J(FIRM FIXED PRICE)10$2.9M42.5%

Product or Service Codes

Reported valueAwardsPositive obligationsShare
Support- Professional: Communications(R426)11$4.5M65.9%
Support- Administrative: Other(R699)6$1.3M18.2%
IT and Telecom - Service Delivery Support Services: Itsm, Operations Center, Project/Pm (Labor)(DD01)1$717K10.4%
Support- Professional: Other(R499)3$232K3.4%
Maint/Repair/Rebuild of Equipment- Medical, Dental, and Veterinary Equipment and Supplies(J065)1$141K2.1%

Awarding subagencies

Reported valueAwardsPositive obligationsShare
Department of Veterans Affairs(3600)22$6.9M100.0%

Awarding offices

Reported valueAwardsPositive obligationsShare
262-Network Contract Office 22 (36c262)(36C262)2$1.5M22.0%
247-Network Contract Office 7 (36c247)(36C247)2$1.4M20.1%
256-Network Contract Office 16 (36c256)(36C256)2$970K14.1%
249-Network Contract Office 9 (36c249)(36C249)2$741K10.8%
246-Network Contracting Office 6 (36c246)(36C246)5$727K10.6%
244-Network Contract Office 4 (36c244)(36C244)1$626K9.1%
Other reported values8$914K13.3%

Reported parent IDVs

Reported valueAwardsPositive obligationsShare
Not reported22$6.9M100.0%

Offers, award size, and timing

Median reported offers
1 median
22 reported · 0 not reported
Positive award obligations
$239K median
$56K–$600K middle 50%
Reported performance period
364 days (~12 months) median
22 reported · 0 not reported

Calculations group latest-period actions by award, retain awards with positive net obligations for share denominators, and use each award's latest reported USAspending procurement fields as of Oct 23, 2026. Blank competition, pricing, PSC, or parent-IDV values remain not reported; they are not inferred. Offer counts must be positive and below the FPDS 999 placeholder. Awarding organizations can differ from the funding agency that defines this page.

Top federal contractors

Latest 12-month market share, concentration, and complete prime contractor rankings across the period shown.

Prime contractor concentration
2 of 10prime contractors account for at least 80% of positive obligations in the last 12 months
Largest prime contractor
67.0%of positive obligations in the last 12 months
Leading four prime contractors
94.9%of positive obligations in the last 12 months
Leading eight prime contractors
99.8%of positive obligations in the last 12 months

Based on $6.8M in positive obligations during the 12 months ending Oct 23, 2026. Individual shares and movement appear in the searchable rankings below. Movement compares with Oct 24, 2024–Oct 23, 2025.

Last 12mo obligation volume: Highest positive obligations first; net deobligations follow by magnitude; contractors with no activity in the last 12 months follow by all-period obligations. Ranks use the complete contractor list and remain fixed when search narrows the results.

15 leading contractors
  1. #1

    Last 12mo obligations

    $4.5M

    67.0%

    Dollar movement

    +$109K

    vs. prior 12 months

    Last 12mo awards

    15 awards

    25 actions

    Historical and award details for INNOVATION AT WORK INC
    Obligations: prior → latest
    $4.4M → $4.5M
    +2.4%
    Share: prior → latest
    23.6% → 67.0%
    +43.4 percentage points
    All-period obligations
    $23.3M
    23.7% of all-period positive obligations · 21 awards
    Recorded activity
    Since Oct 1, 2021
    through Oct 13, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside109
    Reported no set-aside51
    Not reported00
    Reported small business1510
    All-period set-aside types
    • 15 · SDVOSB set-aside
    • 1 · SDVOSB sole source
  2. #2

    Last 12mo obligations

    $900K

    13.3%

    Dollar movement

    −$54K

    vs. prior 12 months

    Last 12mo awards

    2 awards

    3 actions

    Historical and award details for LIGHTHOUSE FOR THE BLIND OF HOUSTON
    Obligations: prior → latest
    $954K → $900K
    −5.7%
    Share: prior → latest
    5.1% → 13.3%
    +8.2 percentage points
    All-period obligations
    $5.6M
    5.7% of all-period positive obligations · 2 awards
    Recorded activity
    Since Nov 15, 2021
    through Aug 25, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside21
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  3. #3

    Last 12mo obligations

    $741K

    10.9%

    Dollar movement

    +$411K

    vs. prior 12 months

    Last 12mo awards

    2 awards

    3 actions

    Historical and award details for CENTRAL ASSOCIATION FOR THE BLIND, INC.
    Obligations: prior → latest
    $330K → $741K
    +124.7%
    Share: prior → latest
    1.8% → 10.9%
    +9.2 percentage points
    All-period obligations
    $2.3M
    2.4% of all-period positive obligations · 3 awards
    Recorded activity
    Since Oct 1, 2022
    through May 26, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside21
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  4. #4

    Last 12mo obligations

    $252K

    3.7%

    Dollar movement

    −$463K

    vs. prior 12 months

    Last 12mo awards

    2 awards

    6 actions

    Historical and award details for CAREER MANAGEMENT ASSOCIATES OF IOWA, LLC
    Obligations: prior → latest
    $715K → $252K
    −64.7%
    Share: prior → latest
    3.8% → 3.7%
    −0.1 percentage points
    All-period obligations
    $2.6M
    2.6% of all-period positive obligations · 4 awards
    Recorded activity
    Since Oct 1, 2021
    through Sep 9, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside11
    Reported no set-aside11
    Not reported00
    Reported small business22
    All-period set-aside types
    • 3 · SDVOSB set-aside
  5. #5

    Last 12mo obligations

    $223K

    3.3%

    Dollar movement

    −$2.7M

    vs. prior 12 months

    Last 12mo awards

    6 awards

    9 actions

    Historical and award details for MAGELLAN SOLUTIONS USA INC.
    Obligations: prior → latest
    $2.9M → $223K
    −92.3%
    Share: prior → latest
    15.5% → 3.3%
    −12.2 percentage points
    All-period obligations
    $16.3M
    16.6% of all-period positive obligations · 10 awards
    Recorded activity
    Since Oct 1, 2021
    through Oct 13, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside33
    Reported no set-aside32
    Not reported00
    Reported small business65
    All-period set-aside types
    • 5 · SDVOSB set-aside
  6. #6

    Last 12mo obligations

    $56K

    0.83%

    Dollar movement

    +$56K

    vs. prior 12 months

    Last 12mo awards

    1 award

    2 actions

    Historical and award details for DEBORGEM ENTERPRISES INCORPORATED
    Obligations: prior → latest
    $0 → $56K
    Not comparable
    Share: prior → latest
    0% → 0.83%
    +0.8 percentage points
    All-period obligations
    $56K
    0.060% of all-period positive obligations · 1 award
    Recorded activity
    Since Jun 30, 2026
    through Aug 31, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside10
    Not reported00
    Reported small business10
    All-period set-aside types

    None reported.

  7. #7

    Last 12mo obligations

    $52K

    0.77%

    Dollar movement

    +$52K

    vs. prior 12 months

    Last 12mo awards

    1 award

    1 action

    Historical and award details for G & P TECHNOLOGY SERVICES LLC
    Obligations: prior → latest
    $0 → $52K
    Not comparable
    Share: prior → latest
    0% → 0.77%
    +0.8 percentage points
    All-period obligations
    $52K
    0.050% of all-period positive obligations · 1 award
    Recorded activity
    Since Jul 29, 2026
    through Jul 29, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside10
    Reported no set-aside00
    Not reported00
    Reported small business10
    All-period set-aside types
    • 1 · SDVOSB set-aside
  8. #8

    Last 12mo obligations

    $7K

    0.10%

    Dollar movement

    +$386

    vs. prior 12 months

    Last 12mo awards

    1 award

    2 actions

    Historical and award details for CITY OF WALLA WALLA
    Obligations: prior → latest
    $6K → $7K
    +6.1%
    Share: prior → latest
    0.030% → 0.10%
    +0.1 percentage points
    All-period obligations
    $32K
    0.030% of all-period positive obligations · 5 awards
    Recorded activity
    Since Feb 7, 2022
    through May 13, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside11
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  9. #9

    Last 12mo obligations

    $6K

    0.080%

    Dollar movement

    −$398

    vs. prior 12 months

    Last 12mo awards

    1 award

    2 actions

    Historical and award details for PHYSICIANS EXCHANGE OF HONOLULU, INC.
    Obligations: prior → latest
    $6K → $6K
    −6.6%
    Share: prior → latest
    0.030% → 0.080%
    +0.1 percentage points
    All-period obligations
    $26K
    0.030% of all-period positive obligations · 2 awards
    Recorded activity
    Since Apr 28, 2022
    through May 29, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside12
    Reported no set-aside00
    Not reported00
    Reported small business12
    All-period set-aside types
    • 2 · Total small business
  10. #10

    Last 12mo obligations

    $5K

    0.070%

    Dollar movement

    −$1.5M

    vs. prior 12 months

    Last 12mo awards

    1 award

    2 actions

    Historical and award details for EVERAS COMMUNITY SERVICES, INC.
    Obligations: prior → latest
    $1.5M → $5K
    −99.7%
    Share: prior → latest
    7.8% → 0.070%
    −7.7 percentage points
    All-period obligations
    $6.8M
    7.0% of all-period positive obligations · 2 awards
    Recorded activity
    Since Oct 1, 2021
    through Jun 15, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside11
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  11. #11

    Last 12mo obligations

    −$106K

    0%

    Dollar movement

    −$681K

    vs. prior 12 months

    Last 12mo awards

    1 award

    1 action

    Historical and award details for GOODWILL INDUSTRIES OF NORTH LOUISIANA, INC.
    Obligations: prior → latest
    $575K → −$106K
    Not comparable
    Share: prior → latest
    3.1% → 0%
    −3.1 percentage points
    All-period obligations
    $2.5M
    2.5% of all-period positive obligations · 4 awards
    Recorded activity
    Since Oct 1, 2021
    through May 29, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside00
    Not reported13
    Reported small business00
    All-period set-aside types

    None reported.

  12. #12

    Last 12mo obligations

    −$12K

    0%

    Dollar movement

    −$2.1M

    vs. prior 12 months

    Last 12mo awards

    1 award

    3 actions

    Historical and award details for EMPLOYMENT SOURCE INC
    Obligations: prior → latest
    $2.1M → −$12K
    Not comparable
    Share: prior → latest
    11.2% → 0%
    −11.2 percentage points
    All-period obligations
    $8.7M
    8.8% of all-period positive obligations · 7 awards
    Recorded activity
    Since Oct 1, 2021
    through Oct 1, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside13
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  13. #13

    Last 12mo obligations

    $0

    0%

    Dollar movement

    −$1.1M

    vs. prior 12 months

    Last 12mo awards

    1 award

    1 action

    Historical and award details for FORA PATHWAYS, INC.
    Obligations: prior → latest
    $1.1M → $0
    −100.0%
    Share: prior → latest
    6.1% → 0%
    −6.1 percentage points
    All-period obligations
    $4.5M
    4.6% of all-period positive obligations · 2 awards
    Recorded activity
    Since Oct 1, 2021
    through Oct 13, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside11
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  14. #14

    Last 12mo obligations

    $0

    0%

    Dollar movement

    −$706K

    vs. prior 12 months

    Last 12mo awards

    1 award

    2 actions

    Historical and award details for VIA VISUALLY IMPAIRED ADVANCEMENT
    Obligations: prior → latest
    $706K → $0
    −100.0%
    Share: prior → latest
    3.8% → 0%
    −3.8 percentage points
    All-period obligations
    $3.3M
    3.3% of all-period positive obligations · 2 awards
    Recorded activity
    Since Oct 1, 2021
    through Aug 25, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside11
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

  15. #15

    Last 12mo obligations

    $0

    0%

    Dollar movement

    −$544K

    vs. prior 12 months

    Last 12mo awards

    2 awards

    2 actions

    Historical and award details for ASSOCIATION FOR VISION REHABILITATION AND EMPLOYMENT, INC
    Obligations: prior → latest
    $544K → $0
    −100.0%
    Share: prior → latest
    2.9% → 0%
    −2.9 percentage points
    All-period obligations
    $2.7M
    2.7% of all-period positive obligations · 2 awards
    Recorded activity
    Since Oct 1, 2021
    through Jul 9, 2026

    Award reporting

    Latest and prior 12-month award reporting
    Reported award evidenceLatestPrior
    Reported set-aside00
    Reported no set-aside21
    Not reported00
    Reported small business00
    All-period set-aside types

    None reported.

Recent federal contract award activity

Recent contract actions with unusually large obligation changes or meaningful shifts in contractor and funding-office activity.

Modification

This action

+$979K

LIGHTHOUSE FOR THE BLIND OF HOUSTON

600-VA LONG BEACH HLTCAR SYS(00600)

EXERCISE OY2

Why it stands out

This award grew while spending attributed to its office declined.

The modification added $979K while office-attributed obligations fell $54K overall.

Award net obligations
$2.9M
Share of 12-month positive obligations
14.4%
Supporting data
Prime contractor
#2 · 13.3% share
$54K net decline despite this positive action
Funding office
#1 · 13.3% attributed share
$54K net decline despite this positive action
PIID 36C26224P2511 · Mod P00004
Modification

This action

+$757K

INNOVATION AT WORK INC

508-ATLANTA (00508)(36C508)

TELEPHONE ANSWERING SERVICES

Why it stands out

The funding office climbed 11 positions in attributed spending.

It now ranks #2 in attributed spending.

Award net obligations
$1.5M
Share of 12-month positive obligations
11.2%
PIID 36C24725P0629 · Mod P00001
Modification

This action

+$717K

INNOVATION AT WORK INC

580-HOUSTON(00580)

EO14398-SWITCHBOARD OPERATOR SERVICES

Why it stands out

This award grew while spending attributed to its office declined.

The modification added $717K while office-attributed obligations fell $352K overall.

Award net obligations
$1.4M
Share of 12-month positive obligations
10.6%
Supporting data
Funding office
#4 · 10.6% attributed share
$352K net decline despite this positive action
PIID 36C25625P1682 · Mod P00001
Base award

This action

+$600K

CENTRAL ASSOCIATION FOR THE BLIND, INC.

596-LEXINGTON(00596)

TELEPHONE OPERATOR SERVICES

Why it stands out

The contractor climbed 11 positions in this market.

It now ranks #3 by positive obligations over the latest 12 months.

Award net obligations
$600K
Share of 12-month positive obligations
8.8%
PIID 36C24926C0019
Deobligation

This action

−$431K

CAREER MANAGEMENT ASSOCIATES OF IOWA, LLC

HAMPTON 590 (36C590)

TERMINATION OF CONTRACT TELEPHONE SWITCHBOARD OPERATOR SERVICE

Why it stands out

The award contracted while office-attributed spending grew overall.

The action removed $431K while office-attributed spending rose $158K.

Award net obligations
$0
Share of 12-month positive obligations
6.3%
Supporting data
Funding office
#8 · 7.0% attributed share
$158K net increase despite this negative action
PIID 36C24626P0555 · Mod P00002
Deobligation

This action

−$256K

MAGELLAN SOLUTIONS USA INC.

658-SALEM (00658)(36C658)

TERMINATION FOR GOVERNMENT'S CONVENIENCE. CORRECTIVE ACTION FOR POST-AWARD PROTEST. SALEM ON-SITE TELEPHONE SWITCHBOARD OPERATORS.

Why it stands out

The award contracted while office-attributed spending grew overall.

The action removed $256K while office-attributed spending rose $48K.

Award net obligations
$0
Share of 12-month positive obligations
3.8%
Supporting data
Prime contractor
#5 · 3.3% share
down 3 ranks · −12.2 percentage points · $2.7M net decline; action accounted for 9.5%
Funding office
#11 · 3.7% attributed share
$48K net increase despite this negative action
Related:Largest share loss
PIID 36C24626P0162 · Mod P00002
View recent award activity by date (10)
  1. INNOVATION AT WORK INCBase award · PIID 36C24627P0033
    Action+$158K
    Award net obligations$158K
  2. INNOVATION AT WORK INCBase award · PIID 36C24826P1213
    Action+$454K
    Award net obligations$454K
  3. DEBORGEM ENTERPRISES INCORPORATEDModification · PIID 36C25026P0842
    Action+$19K
    Award net obligations$56K
  4. LIGHTHOUSE FOR THE BLIND OF HOUSTONModification · PIID 36C26224P2511
    Action+$979K
    Award net obligations$2.9M
  5. INNOVATION AT WORK INCModification · PIID 36C25625P1682
    Action+$717K
    Award net obligations$1.4M
  6. INNOVATION AT WORK INCModification · PIID 36C24626P0536
    Action+$53K
    Award net obligations$317K
  7. G & P TECHNOLOGY SERVICES LLCBase award · PIID 36C25026C0132
    Action+$52K
    Award net obligations$52K
  8. DEBORGEM ENTERPRISES INCORPORATEDBase award · PIID 36C25026P0842
    Action+$38K
    Award net obligations$56K
  9. INNOVATION AT WORK INCModification · PIID 36C24626P0536
    Action+$106K
    Award net obligations$317K
  10. CAREER MANAGEMENT ASSOCIATES OF IOWA, LLCDeobligation · PIID 36C24626P0555
    Action−$431K
    Award net obligations$0

VA telephone answering services market FAQs

Answers based on reported federal contract data.

Who are the top VA telephone answering services contractors?

In the 12 months through October 23, 2026, INNOVATION AT WORK INC, LIGHTHOUSE FOR THE BLIND OF HOUSTON, and CENTRAL ASSOCIATION FOR THE BLIND, INC. were the leading VA telephone answering services prime contractors by positive obligations.

  1. #1

    INNOVATION AT WORK INC

    $4,547,729 in positive obligations

  2. #2

    LIGHTHOUSE FOR THE BLIND OF HOUSTON

    $899,780 in positive obligations

  3. #3

    CENTRAL ASSOCIATION FOR THE BLIND, INC.

    $740,803 in positive obligations

Rankings use reported USAspending award data.

Did VA contract obligations decrease in the telephone answering services market?

Yes. Measured by net prime contract obligations, reported VA activity in the telephone answering services market decreased 64.5% from $18,790,084 in the preceding 12 months to $6,672,160 in the 12 months through October 23, 2026.

Latest 12 months
$6,672,160
Net prime contract obligations
Preceding 12 months
$18,790,084
Net prime contract obligations
Change
−64.5%
Between matched 12-month periods

Reported contract actions, not outlays or a forecast.

What recent VA contract award activity was reported in the telephone answering services market?

Recent VA contract award activity reported in the telephone answering services market included actions for LIGHTHOUSE FOR THE BLIND OF HOUSTON, INNOVATION AT WORK INC, and CENTRAL ASSOCIATION FOR THE BLIND, INC. during the 12 months through October 23, 2026.

Action obligations are transaction-level amounts, not current award-level obligations.

Which procurement methods were reported for VA contracts under NAICS 561421?

From October 24, 2025 through October 23, 2026, VA reported 22 positive-obligation awards for telephone answering services under NAICS 561421. The leading award type was purchase order. The leading reported procedure was simplified acquisition.

Positive-obligation awards
22
Leading reported procedure
Simplified Acquisition
47.2% of positive obligations
Leading award type
Purchase Order
88.4% of positive obligations
Full and open
0%
of positive obligations
Reported parent IDV
0%
of positive obligations

Percentages use positive obligations as the denominator.

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Related market research

Complete market indexes:

Same NAICS at other agencies:

Nearby NAICS at this agency:

Markets sharing leading prime records:

Leading-prime vehicle memberships:

Company memberships do not establish award-channel use.

Reported obligations include contract actions from October 1, 2021 through October 23, 2026. Set-aside and business-size fields reflect award records, not a contractor's current eligibility.

Review data methodology